2nd Level Support Consultant

Fleetcor Europe LTD; Sheffield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratid​

Career Progression #LI-WK1 #LI-Onsite

Job summary

Corpay is hiring a 2nd Line Support Specialist for the UK Product Support division, based in the Sheffield office. You will provide expert advice and problem solving to customers, manage incidents and liaise with IT teams, while working in an agile sprint environment.

Training and workspace are provided. You will collaborate across teams, understand customer requirements, and deliver effective configuration solutions, including user training and implementation support.

Qualifications

• Experience supporting business-critical software applications in a customer-facing environment.
• Background in Application/Software Support, QA, UAT, or 2nd/3rd line support roles.
• Exposure to Agile development and cross-functional teams.
• Good communication skills and a passion to help customers.
• Familiarity with issue tracking and software test processes (QA/UAT).

Responsibilities

• Providing expert advice, problem solving, and support to new and existing customers using the business software applications.
• Managing of software incidents and tickets, including replicating and documenting the incidents.
• Liaise between the application users and development/technical IT teams.
• Work as part of an agile sprint team, including testing for new features and supporting software releases.
• Work with customers to understand requirements and configurations.
• Providing virtual or onsite user training and support for customers, including implementation strategies/setup.

Skills

Customer support

Application support

QA/UAT

Communication

Problem solving

Agile

Cross-functional collaboration

Education

Degree or similar education

Tools

TFS

JIRA

SQL Studio

Job description

Your role

Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.

How We Work

As a 2nd Line Support Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the Sheffield office


• Company-issued equipment


• Formal, hands-on training

Role Responsibilities

• Providing expert advice, problem solving, and support to new and existing customers using the business software applications.


• Managing of software incidents and tickets, including replicating and documenting the incidents.


• Managing, facilitate, and liaise between the application users and development/technical IT teams.


• Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.


• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.


• Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.

Qualifications & Skills

• Experience supporting business-critical software applications in a customer-facing environment.


• Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.


• Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line).


• Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential.


• Degree or similar education.


• Strong communication skills.


• A passion to help and provide solutions.


• Experience working within Agile development environments and collaborating with cross-functional teams.

Benefits & Perks

• 4 X Life insurance


• Pension scheme - 5% employer contribution


• Private Healthcare


• 25 days Holiday (plus Holiday Buy/Sell)


• Access to LinkedIn learning


• Free rewards and discounts via Gratitudes


• Career Progression #LI-WK1 #LI-Onsite

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Transparency & Compliance

Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.