24/7 Wellbeing Helpline Counsellor

Portfolio Group (Canada); Manchester, Nottingham; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

5 days holiday

Birthday leave

Private medical insurance

Pension plan

Life insurance

CPD funding

Season ticket loan

BACP membership paid

Free onsite gym

Profit sharing

Job summary

Portfolio Group is recruiting a Wellbeing Counsellor to join the 24/7 helpline team in Manchester. You will provide immediate emotional support, conduct clinical assessments, and signpost as needed, with structured telephone/video counselling contributing toward BACP accreditation.

The role requires a Diploma level 4 in Counselling, at least 150 counselling hours, and 12 months post-qualification experience, along with BACP membership and strong MS Office skills.

Qualifications

• Minimum diploma level 4 in Counselling.
• Minimum of 150 counselling hours.
• 12 months post-qualification experience.
• Registered member of the BACP or equivalent.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).

Responsibilities

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution.

Skills

Diploma level 4 in Counselling

150 counselling hours

12 months post-qualification

BACP registration

MS Office proficiency

Education

Diploma level 4 in Counselling

Tools

MS Office

Word

Excel

PowerPoint

Job description

Portfolio Group is recruiting a Wellbeing Counsellor to join the 24/7 helpline team in Manchester. You will provide immediate emotional support, conduct clinical assessments, and signpost as needed, with structured telephone/video counselling contributing toward BACP accreditation.

The role requires a Diploma level 4 in Counselling, at least 150 counselling hours, and 12 months post-qualification experience, along with BACP membership and strong MS Office skills.