24/7 Transport Operations Coordinator

CMAC Group; Nottingham; On-site; GBP 28,000 - 40,000; Full time

Job summary

CMAC Group is recruiting for Operations Controllers based in the UK, with roles in Accrington and Nottingham. This office-based role follows a 12-hour shift pattern (8am–8pm) and focuses on coordinating transportation and accommodation for internal and external customers.

You will monitor service delivery against SLAs, update customers with timely information, and work with a 24/7 operations team to keep journeys moving despite disruptions.

Qualifications

• Strong administrative and organisational abilities.
• Ability to multitask and manage competing priorities.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Competent IT skills, including database and email systems.
• Experience working to service level agreements and performance targets.
• Experience within transport, travel, logistics or operational coordination.
• Experience using GPS tracking systems and booking platforms.
• Knowledge of airline, rail or passenger transport operations.
• Experience working in a 24/7 customer service or operational environment.

Responsibilities

• Accurately record customer requests and fulfil transportation and accommodation requirements in line with customer SLAs.
• Schedule, source and coordinate passenger transport and hotel accommodation through approved third-party suppliers using the company's bespoke database system.
• Monitor transport and accommodation services provided by internal and external suppliers through GPS tracking systems, system integrations and direct communication with suppliers and drivers.
• Track and record key transport milestones throughout the customer journey.
• Provide internal and external customers with accurate and timely updates relating to their bookings and requests.
• Identify and upscale potential customer complaints by notifying the Customer Feedback Department via email as soon as issues are identified.
• Respond to and action all email correspondence in accordance with company standards.
• Monitor and record supplier performance against agreed service level agreements.
• Ensure compliance with all internal and external SLAs.
• Carry out additional administrative and operational duties as required.

Skills

Administrative abilities

Organisational skills

Multitasking

Communication skills

Attention to detail

IT skills

Teamwork

SLA experience

Transport logistics experience

GPS tracking experience

Booking platforms

Passenger transport operations

24/7 operations

Tools

GPS tracking systems

Booking platforms

Job description

CMAC Group is recruiting for Operations Controllers based in the UK, with roles in Accrington and Nottingham. This office-based role follows a 12-hour shift pattern (8am–8pm) and focuses on coordinating transportation and accommodation for internal and external customers.

You will monitor service delivery against SLAs, update customers with timely information, and work with a 24/7 operations team to keep journeys moving despite disruptions.