Transport Operations Coordinator - 24/7 Dispatch & Planning

your Jared; Crawley; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Bonus up to 5%

Life assurance 4 x salary

Wellbeing programme

Colleague discounts

Job summary

Saga in Crawley is seeking a Transport Operations Coordinator to support planning, delivery and support functions for a 24/7 operation, coordinating daily activities and prioritising changing requirements.

You will work with drivers, customers and suppliers to maintain accurate route data, produce reports and handle inbound/outbound calls, ensuring high service levels and timely information flow across teams.

Qualifications

• Experience coordinating in a fast-paced operational environment.
• Excellent organisation and attention to detail.
• Strong communication with customers, drivers and suppliers.
• Proficient in Microsoft Office, especially Excel.
• Comfortable working in a 24/7 operation.

Responsibilities

• Maintain and administer master route planning data to support journey delivery.
• Assist Transport Planners and Team Leader in cost-efficient journey plans.
• Manage operational changes and queries, ensuring routing efficiency and driver compliance.
• Monitor flights, traffic and weather, adapting transport plans in real time.
• Communicate effectively with customers, drivers, colleagues and suppliers.
• Produce and maintain journey documentation and reporting for budget tracking.
• Handle inbound and outbound calls, resolving customer/supplier queries with excellent service.
• Work across the wider transport operation to meet daily, weekly and monthly deadlines.

Skills

Organisational skills

Communication skills

Decision making

Problem solving

Excel proficiency

Teamwork

Tools

Microsoft Office

Excel

Job description

Saga in Crawley is seeking a Transport Operations Coordinator to support planning, delivery and support functions for a 24/7 operation, coordinating daily activities and prioritising changing requirements.

You will work with drivers, customers and suppliers to maintain accurate route data, produce reports and handle inbound/outbound calls, ensuring high service levels and timely information flow across teams.