Enterprise AI Support Engineer - PostgreSQL & API Solutions

ConnexAI; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

ConnexAI in Manchester is seeking an Enterprise Support Engineer to join our 2nd Line Support team. This technical, problem-solving role involves investigating complex issues, analyzing logs and data, and delivering solutions across our platform for enterprise customers.

You'll work with PostgreSQL, APIs and integrations, collaborate with Development and AI teams, and own projects from requirements to implementation. This role offers hands-on learning and direct customer interaction.

Qualifications

• Strong analytical and troubleshooting skills.
• A methodical approach to solving problems.
• Experience supporting software, platforms or technical products.
• Confidence working with customers and stakeholders.
• Ability to research and learn independently.
• Interest in databases, APIs and modern technology.
• Comfortable working a 4-on / 4-off shift pattern.

Responsibilities

• Investigate and resolve complex technical issues
• Analyse logs, data and system behaviour
• Write and troubleshoot PostgreSQL queries
• Support APIs, integrations and data flows
• Configure and improve AI voice and chat solutions
• Work with Development teams on escalations
• Deliver customer projects from requirements through to implementation

Skills

Analytical thinking

Troubleshooting

Customer-facing

Self-learning

Databases & APIs

4-on/4-off shift

Tools

PostgreSQL

APIs

JSONata

Job description

ConnexAI in Manchester is seeking an Enterprise Support Engineer to join our 2nd Line Support team. This technical, problem-solving role involves investigating complex issues, analyzing logs and data, and delivering solutions across our platform for enterprise customers.

You'll work with PostgreSQL, APIs and integrations, collaborate with Development and AI teams, and own projects from requirements to implementation. This role offers hands-on learning and direct customer interaction.