NHS Switchboard Operator – 24/7 Patient Communications

Hywel Dda University Health Board; Carmarthen; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hywel Dda University Health Board is seeking enthusiastic Switchboard Operators to support Glangwili General Hospital and Prince Philip Hospital. You will be the first point of contact for patients, visitors and staff, handling calls with professionalism and accuracy.

Key duties include operating the switchboard and telecommunications systems, directing calls, handling urgent and emergency inquiries, maintaining confidentiality, and working as part of a 24/7 team to ensure reliable information

Qualifications

• Proven ability to communicate clearly with patients and staff.
• Experience in a busy front-line role is desirable.
• Ability to handle confidential information in line with policies.

Responsibilities

• Operate the health board's switchboard and telecommunications.
• Answer and direct internal and external calls promptly and professionally.
• Respond to emergency and urgent calls according to procedures.
• Provide accurate information and assistance to callers.
• Monitor and activate emergency systems when required.
• Maintain confidentiality and follow NHS information governance standards.
• Work as part of a 24/7 team to ensure continuous service.

Skills

Communication

Customer service

Welsh language

Teamwork

Education

NVQ Level 3

NVQ Level 4

Tools

Microsoft Office

Job description

Hywel Dda University Health Board is seeking enthusiastic Switchboard Operators to support Glangwili General Hospital and Prince Philip Hospital. You will be the first point of contact for patients, visitors and staff, handling calls with professionalism and accuracy.

Key duties include operating the switchboard and telecommunications systems, directing calls, handling urgent and emergency inquiries, maintaining confidentiality, and working as part of a 24/7 team to ensure reliable information