24/7 Security Ops Lead: Control Room & Incident Response

Lodge Security; Redditch; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Perkbox discounts

Employee Assistance Programme

GP support line

Job summary

Lodge Security seeks a decisive Security Operations Manager for our Redditch-based control room. This full-time, on-site role leads 24/7 teams, incident response, and the flow between control room monitoring and frontline guarding operations.

You will develop and enforce SOPs, oversee escalation processes, and drive data-driven incident handling while ensuring regulatory compliance and robust service delivery.

Qualifications

• Experience managing a 24/7 control room or SOC/ARC.
• Ability to lead, motivate, and schedule shift-based teams.
• Calm, decisive decision-maker during live escalations.
• Proven track record documenting and embedding SOPs.
• Skilled in exception reporting, intelligence handling, and case building.
• Strong understanding of data protection and GDPR requirements.

Responsibilities

• Lead, mentor, and schedule 24/7 shift-based control room teams, ensuring coverage and performance.
• Oversee incident and escalation management with logging, messaging, and emergency responses meeting SLAs.
• Coordinate guarding deployments and frontline responses between control room and officers.
• Draft, implement, and refine SOPs to improve service quality and outcomes.
• Direct security intelligence gathering, reports, and evidence gathering for theft/shrink cases.
• Collaborate with Lodge Security's regional hub to align cross-regional data and risk awareness.

Skills

24/7 control room management

Shift scheduling

Incident response

SOPs & quality frameworks

Data analytics & exception reporting

GDPR compliance

Job description

Lodge Security seeks a decisive Security Operations Manager for our Redditch-based control room. This full-time, on-site role leads 24/7 teams, incident response, and the flow between control room monitoring and frontline guarding operations.

You will develop and enforce SOPs, oversee escalation processes, and drive data-driven incident handling while ensuring regulatory compliance and robust service delivery.