24/7 Security Operations Lead & Team Supervisor

ISS Facility Services UK; Ryton-on-Dunsmore; On-site; GBP 32,000 - 38,000; Full time

Job summary

ISS is seeking a confident Security Supervisor to join on a brand-new contract at the National College of Policing in Coventry. You will lead a 24/7 security team and act as the primary point of contact for the customer, establishing structure and high standards of service.

The role focuses on supervising six Security Officers, implementing site procedures, conducting inductions and training, and driving health and safety initiatives while maintaining SC clearance.

Qualifications

• Experience in the security industry.
• Experience managing or supervising a team.
• Strong leadership skills with the ability to challenge behaviours and drive improvements.
• Excellent communication and relationship-building abilities.
• A proactive and organised approach to problem-solving.
• The ability to obtain and maintain SC Clearance.
• Experience with CCTV and ANPR systems would be advantageous.
• An ex-police background would be beneficial but is not essential.

Responsibilities

• Supervise and support a team of six Security Officers across a 24/7 operation.
• Act as the main point of contact for the customer on all security-related matters.
• Monitor and manage employee performance, standards and conduct.
• Ensure all site documentation remains accurate and up to date.
• Conduct regular site inspections, officer welfare checks and quality reviews.
• Lead investigations into incidents and employee matters when required.
• Deliver inductions, training and refresher sessions to support team development.
• Champion health and safety initiatives, including Near Hit reporting and toolbox talks.

Skills

Team leadership

Security operations

Communication skills

Problem-solving

Tools

CCTV systems

ANPR systems

Job description

ISS is seeking a confident Security Supervisor to join on a brand-new contract at the National College of Policing in Coventry. You will lead a 24/7 security team and act as the primary point of contact for the customer, establishing structure and high standards of service.

The role focuses on supervising six Security Officers, implementing site procedures, conducting inductions and training, and driving health and safety initiatives while maintaining SC clearance.