24/7 Network Visibility & Customer Service Coordinator

Romac Logistics Ltd.; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Full training and induction on company

Pension and holiday entitlement

Free on-site parking

Job summary

Romac Logistics Ltd. is seeking a Customer Service & Network Coordinator to join our new 24/7 Chesterfield team. The role focuses on monitoring vehicles and drivers, maintaining live delivery visibility, and communicating proactively with customers and transport teams.

You will identify delays early, provide accurate ETAs, and generate reports on delivery performance for internal stakeholders, helping keep customers informed across England and Scotland.

Qualifications

• Experience with Traffic Management Systems (TMS) is required.
• Excellent telephone manner and verbal communication are essential.
• Proactive approach to identifying issues before they arise.
• Ability to take ownership and be accountable for tasks and service issues.
• Strong organisational skills to manage multiple live deliveries.

Responsibilities

• Proactively monitor vehicles and drivers across England and Scotland.
• Maintain live delivery progress against planned times.
• Identify delays early and take ownership of communications.
• Provide customers with proactive delay notifications and revised ETAs.
• Produce on-time delivery and KPI reports for stakeholders.
• Liaise with drivers to obtain updates and confirm delivery details.
• Serve as central point of contact for customer queries.
• Record incidents and service failures accurately in systems.

Skills

TMS experience

Excellent telephone manner

Strong verbal communication

Proactive problem solving

Ownership and accountability

Organisational skills

Excel skills

Reporting and data accuracy

Customer service experience

Tools

Microsoft Excel

Job description

Romac Logistics Ltd. is seeking a Customer Service & Network Coordinator to join our new 24/7 Chesterfield team. The role focuses on monitoring vehicles and drivers, maintaining live delivery visibility, and communicating proactively with customers and transport teams.

You will identify delays early, provide accurate ETAs, and generate reports on delivery performance for internal stakeholders, helping keep customers informed across England and Scotland.