24/7 Network Controller — Real-Time Ops & Incident Lead

Severn Trent Water; West Midlands; On-site; GBP 49,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Career Progression

Generous Holidays

Leading Pension Scheme

Annual bonus scheme

Sharesave scheme

Dedicated training facility

Family friendly policies

Two volunteering days per year

Job summary

Severn Trent Water is seeking a Network Controller for a 12-month fixed-term contract. You will join a 7-week rotating shift pattern, averaging 37 hours per week in a 24/7 OCC, diagnosing network issues and planning to minimize customer impact.

The role involves real-time analysis, incident logging, and leadership during crises, with full training provided and opportunities for career progression within a dynamic team.

Qualifications

• Strong experience in analysing data and using multiple IT systems.
• Excellent skills in influencing stakeholders at all levels.
• Full training will be given, though experience in water network operations is a plus.
• Ideally, you'll have English & Maths GCSE Level 5 or above.
• This is a fantastic opportunity for graduates looking to start their career with a great company.
• Strong numerical and written communication abilities.

Responsibilities

• Real-Time Problem Solving: Analyse real-time data to diagnose network issues and create effective plans to minimize customer impact.
• Incident Management: Maintain detailed logs of actions and decisions during incidents.
• Utilize Advanced Tools: Use systems like Synergi, Escada, and GISST to find the best solutions while considering water quality and customer impact.
• Leadership During Crises: Take the lead during incidents and communicate effectively with a wide range of stakeholders.
• Continuous Improvement: Drive initiatives to enhance network performance and operational efficiency.

Skills

Analytical Skills

Communication

Training Provided

Education

GCSE English & Maths Level 5+

Tools

Synergi

Escada

GISST

Job description

Severn Trent Water is seeking a Network Controller for a 12-month fixed-term contract. You will join a 7-week rotating shift pattern, averaging 37 hours per week in a 24/7 OCC, diagnosing network issues and planning to minimize customer impact.

The role involves real-time analysis, incident logging, and leadership during crises, with full training provided and opportunities for career progression within a dynamic team.