Network Controller 24/7 (Water)

Severn Trent; Birmingham; On-site; GBP 49,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary Bonuses

Training & Development

Pension Scheme

Volunteer days

Job summary

Severn Trent is recruiting a Network Controller for its 7-week rotating shift pattern in a fast-paced OCC environment on a 12-month fixed-term contract. You will diagnose issues using real-time data, coordinate responses to keep water flowing 24/7, and report to the Network Control Lead.

The role includes full training and the use of Synergi, Escada and GISST to develop analytical and stakeholder-management skills, with a focus on reliable service delivery.

Qualifications

• Strong analytical data skills and ability to draw actionable insights.
• Excellent stakeholder communication across levels of the organisation.
• Full training will be provided; water network operations experience is a plus.

Responsibilities

• Real-time problem solving: analyse data to diagnose network issues and minimize customer impact.
• Incident management: maintain detailed logs of actions and decisions during incidents.
• Utilize advanced tools: use Synergi, Escada, and GISST to find best solutions considering water quality and customer impact.
• Leadership during crises: take the lead during incidents and communicate with stakeholders.
• Continuous improvement: drive initiatives to enhance network performance and efficiency.

Skills

Analytical skills

Communication

Training provided

GCSE English & Maths

Numerical skills

Attention to detail

Education

GCSE English & Maths

Tools

Synergi

Escada

GISST

Job description

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Join Our Dynamic Network Control Team as a Network Controller!

Are you ready to take on a fresh challenge in a fast-paced, ever-changing role? Our Network Control team has an exciting opportunity (on a 12 month Fixed Term contract) for you to become our new Network Controller. If you’re looking for a role that keeps you on your toes and makes a real impact, this could be the perfect fit!

About The Role

As a Network Controller, you’ll be part of a dedicated team working on a 7-week rotating shift pattern, averaging 37 hours a week. Our 24/7 department ensures that we keep the water flowing around the clock, 365 days a year. Your shifts will include a mix of mornings, afternoons, nights, and some day shifts.

In this key technical role within the Operational Control Centre (OCC), you’ll collaborate with fellow Network Controllers and report to the Network Control Lead. Your mission: diagnose issues on the water network and develop robust plans to minimize impacts on customers and our performance metrics.

Key Responsibilities

• Real-Time Problem Solving: Analyse real-time data to diagnose network issues and create effective plans to minimize customer impact.
• Incident Management: Maintain detailed logs of actions and decisions during incidents.
• Utilize Advanced Tools: Use systems like Synergi, Escada, and GISST to find the best solutions while considering important factors such as water quality and customer impact.
• Leadership During Crises: Take the lead during incidents and communicate effectively with a wide range of stakeholders.
• Continuous Improvement: Drive initiatives to enhance network performance and operational efficiency.

What You’ll Bring

We’re looking for someone who thrives under pressure and can adapt to a dynamic environment. No two shifts are the same, so you’ll need to prioritise effectively and make impactful decisions.

• Analytical Skills: Strong experience in analysing data and using multiple IT systems.
• Communication: Excellent skills in influencing stakeholders at all levels.
• Training Provided: Full training will be given, though experience in water network operations is a plus.
• Qualifications: Ideally, you’ll have English & Maths GCSE Level 5 or above. This is a fantastic opportunity for graduates looking to start your career with a great company.
• We’re looking for detail-oriented professionals with strong analytical abilities. The ideal candidate will demonstrate exceptional numerical skills and the ability to communicate clearly and effectively through written work.

We celebrate diversity and welcome people from all walks of life. If you’re ready to be part of something bigger and make a difference, we want to hear from you!

What’s In It For You

Working with us isn’t just a job; it’s a career. At Severn Trent, we reward great work and offer award-winning training to help you reach your potential. Plus, you’ll be contributing to the environment and the communities we serve.

Perks Of Being Part Of The Severn Trent Family

• Competitive Salary: £48,758.97 (inclusive shift allowance and weekend working allowance), raising up to £70,465.85 once you progress to Senior Controller (This is all dependent on skills/ Experience possessed by the successful candidate)
• Career Progression: Embedded skills progression framework with financial incentives.
• Generous Holidays: 33 days holiday, including 8 Bank Holidays, with additional pay for working on Bank Holidays. Plus the ability to buy or sell up to 5 days of holidays a year.
• Leading Pension Scheme: we will double your contribution (up to 15% when you contribute 7.5%)
• Annual bonus scheme: up to £1,500 per annum based on company performance
• Sharesave scheme: the chance to buy Severn Trent Plc shares at a discounted rate.
• Dedicated training facility: Dedicated training and development with our ‘Academy’
• Family friendly policies
• Two volunteering days per year

Does this sound like the exciting opportunity you’ve been waiting for?