24/7 Mental Health First Response Practitioner

NHS; Wales; Remote; GBP 33,000 - 40,000; Full time

Job summary

Powys Teaching Health Board in Powys, Wales, is recruiting a Band 5 Mental Health and Wellbeing Practitioner for the 24/7 Mental Health First Response service. You will be the first point of contact for people needing urgent mental health support and work within a multidisciplinary team.

This permanent, full‑time post (37.5 hours per week) includes a 24/7 shift pattern and offers training and development within the NHS, welcoming Welsh speakers.

Qualifications

• Degree-level education or equivalent experience.
• Evidence of continuing professional development in mental health.
• Knowledge of mental health conditions and social determinants of wellbeing.
• Understanding of equality, diversity, inclusion, stigma, and discrimination.
• Knowledge of local services and mental health pathways.
• Understanding of evidence-based psychosocial interventions.

Responsibilities

• Work within a multidisciplinary mental health care team.
• Communicate effectively with people in distress, their families and carers, professionals contacting the service and colleagues.
• Work within a service that provides mental health support 24 hours a day and 7 days a week.
• Be flexible with regards to working hours.
• Understand when it is necessary to elevate the call to relevant registrant, clinician, service or organisation, and manage the transition in collaboration with the relevant person/people.
• Have access to information regarding local services to provide continued support where needed.
• Be trauma informed and aware of social determinants of mental health when developing a plan.

Skills

Strong communication

Empathy and resilience

Risk assessment

Interpreters collaboration

Welsh language learning

Education

Degree-level education

CPD in mental health

Tools

NHS systems

Job description

Powys Teaching Health Board in Powys, Wales, is recruiting a Band 5 Mental Health and Wellbeing Practitioner for the 24/7 Mental Health First Response service. You will be the first point of contact for people needing urgent mental health support and work within a multidisciplinary team.

This permanent, full‑time post (37.5 hours per week) includes a 24/7 shift pattern and offers training and development within the NHS, welcoming Welsh speakers.