24/7 IT Operations Analyst

OneAdvanced Limited; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

26 days holiday + bank holidays + buy‑

Private medical insurance

Pension with matched contributions

Life assurance 4x salary

Job summary

OneAdvanced is seeking a 24x7 Analyst to join our UK-based 24x7 Operations squad. You will monitor customer systems, triage incidents, and follow runbooks to perform patching and backup validation.

The role supports continuous operation in a busy IT environment and offers opportunities to grow through knowledge management and incident debriefs. The ideal candidate should be inquisitive, process-driven, and eager to learn within a team.

Qualifications

• Experience monitoring IT infrastructure and incident management.
• Familiarity with LogicMonitor and ServiceNow.
• Willingness to work a 24x7 shift pattern, including nights.
• Ability to follow runbooks and document handovers.
• Eligibility for UK Security Check clearance.

Responsibilities

• Monitor critical systems and alerts using LogicMonitor and other monitoring tools.
• Triage incidents and events, following defined escalation paths based on priority and impact.
• Follow structured runbooks to execute patching, backup validation, and basic troubleshooting tasks.
• Log, update, and elevate tickets within ServiceNow in line with operational procedures.
• Maintain clear and concise shift notes and ensure a smooth handover between shifts.
• Contribute to the improvement of runbooks and knowledge articles.
• Participate in shift reviews and incident debriefs, contributing observations and suggestions.
• Develop an understanding of infrastructure, alert conditions, and incident flow through guided exposure.

Skills

Clear communication

Process-driven

Proactive mindset

Curious/Inquisitive

Team player

Tools

LogicMonitor

ServiceNow

Azure

Windows Server

ISO27001/ISO20000

Job description

OneAdvanced is seeking a 24x7 Analyst to join our UK-based 24x7 Operations squad. You will monitor customer systems, triage incidents, and follow runbooks to perform patching and backup validation.

The role supports continuous operation in a busy IT environment and offers opportunities to grow through knowledge management and incident debriefs. The ideal candidate should be inquisitive, process-driven, and eager to learn within a team.