24/7 Application Support Analyst: Incident & Change

Sopra Steria; Portsmouth; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

6% pension

Job summary

Sopra Steria’s ADS account is recruiting 6 Support Analysts to join a growing team supporting a key programme. This role is based onsite in Portsmouth and requires working a 24x7 shift pattern to ensure continuous service delivery.

Applicants should have Application Support experience, ITIL awareness, and exposure to DevOps or scripted support models. You will contribute to incident, problem, change management and documentation efforts while maintaining strong communication with teammates and

Qualifications

• Experience in Application Support.
• ITIL Foundation or awareness of ITIL-based support environments.
• Experience supporting applications through a DevOps or scripted support model.
• Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
• An understanding of core support processes such as incident, request, and problem management.
• Experience working in a structured environment with defined processes, priorities, and service targets.
• Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.

Responsibilities

• Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
• Investigate application and user issues, carry out initial analysis, and either resolve or escape where needed.
• Monitor live services and help ensure systems are running effectively within agreed service targets.
• Support problem management and change activity by following defined procedures and maintaining accurate support records.
• Assist with testing, system checks, and release support activities to help maintain service stability.
• Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

Skills

Application Support

ITIL Foundation

DevOps/Scripted Support

Problem Solving

Incident/Problem Management

Structured Processes

Communication

Job description

Sopra Steria’s ADS account is recruiting 6 Support Analysts to join a growing team supporting a key programme. This role is based onsite in Portsmouth and requires working a 24x7 shift pattern to ensure continuous service delivery.

Applicants should have Application Support experience, ITIL awareness, and exposure to DevOps or scripted support models. You will contribute to incident, problem, change management and documentation efforts while maintaining strong communication with teammates and