24/7 Helpdesk Manager – Facilities & Customer Service

Upp Ltd; Reading; Remoto; GBP 37.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday plus bank holidays

Life insurance

Pension

Training

Two paid volunteering days each year

Cycle to work scheme

Store discounts

Retail/gyms discounts

Descrizione del lavoro

UPP Ltd is recruiting a Helpdesk Manager for the University of Reading campus on a 12-month fixed term contract. The role oversees a 24/7 Helpdesk, managing an administration team and using Planon for reactive and planned maintenance. The position is onsite, 37.5 hours weekly, with some evening shifts.

The salary is £40,894 per year, with opportunities to lead a high-performing team and contribute to improved resident experience. A comprehensive benefits package is included.

Competenze

• Proven experience in a managerial/supervisory role
• Strong customer service and organisational skills
• Experience with maintenance software is advantageous, MS Office especially Excel
• Flexibility to work additional hours as needed

Mansioni

• Manage administration team including recruitment, induction, training and appraisals
• Administer the Planon property management database and monitor reactive and planned maintenance
• Ensure maintenance activities occur within SLAs and required documentation is obtained
• Produce data for monthly reports and assist in site operations

Conoscenze

Team leadership

Customer service

Organization

MS Excel

Communication

Flexibility

Strumenti

Planon

MS Office

Descrizione del lavoro

UPP Ltd is recruiting a Helpdesk Manager for the University of Reading campus on a 12-month fixed term contract. The role oversees a 24/7 Helpdesk, managing an administration team and using Planon for reactive and planned maintenance. The position is onsite, 37.5 hours weekly, with some evening shifts.

The salary is £40,894 per year, with opportunities to lead a high-performing team and contribute to improved resident experience. A comprehensive benefits package is included.