24/7 Emergency Department Front Desk Coordinator

NHS Jobs; Leeds; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bank holidays

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic administrator to join the Emergency Department front-of-house team. The role involves patient registration, handling patient and visitor inquiries, and arranging follow-up appointments while maintaining accurate records.

The post covers two main sites, LGI and SJUH, and requires flexibility to work day and night shifts, including bank holidays. A caring, patient-focused attitude and ability to work under pressure are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Good computer literacy and experience with patient administration systems (e.g., Symphony).
• Ability to work under pressure, meet deadlines and as part of a team.

Responsibilities

• Register patients accurately for Emergency Department appointments.
• Handle telephone enquiries from patients, relatives and visitors.
• Arrange follow-up appointments and maintain information systems.
• Work across LGI and SJUH sites with various shift patterns.
• Provide a welcoming, caring and professional service to patients and families.

Skills

Communication skills

Interpersonal skills

Organisational skills

Teamwork

Customer service

Tools

Symphony

Job description

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic administrator to join the Emergency Department front-of-house team. The role involves patient registration, handling patient and visitor inquiries, and arranging follow-up appointments while maintaining accurate records.

The post covers two main sites, LGI and SJUH, and requires flexibility to work day and night shifts, including bank holidays. A caring, patient-focused attitude and ability to work under pressure are essential.