Emergency Department Receptionist

NHS Jobs; Leeds; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bank holidays

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic administrator to join the Emergency Department front-of-house team. The role involves patient registration, handling patient and visitor inquiries, and arranging follow-up appointments while maintaining accurate records.

The post covers two main sites, LGI and SJUH, and requires flexibility to work day and night shifts, including bank holidays. A caring, patient-focused attitude and ability to work under pressure are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Good computer literacy and experience with patient administration systems (e.g., Symphony).
• Ability to work under pressure, meet deadlines and as part of a team.

Responsibilities

• Register patients accurately for Emergency Department appointments.
• Handle telephone enquiries from patients, relatives and visitors.
• Arrange follow-up appointments and maintain information systems.
• Work across LGI and SJUH sites with various shift patterns.
• Provide a welcoming, caring and professional service to patients and families.

Skills

Communication skills

Interpersonal skills

Organisational skills

Teamwork

Customer service

Tools

Symphony

Job description

The Emergency Department has an excellent opportunity for a enthusiastic and highly motivated individual to join their administration support team. The prime responsibility of the post holder will be to provide a professional service as part of the front of house reception team for the Emergency Department. Duties include the accurate registration of patients into the Emergency Department, dealing with telephone enquiries from patients, relatives and other visitors to the department, arranging follow up appointments and maintaining accurate information systems. The post holders will be working closely with medical, nursing and other administrative staff.The reception service is provided 24 hours per day over 7 days and the post holders will be expected to work across the two main Emergency Departments at Leeds General Infirmary and St Jamess University Hospital. The post holders will be expected to work Bank Holidays in line with allocated shift patterns.

Main duties of the job

A strong candidate should bring excellent communication and interpersonal skills, as the role involves interacting with patients, relatives, hospital staff and other visitors in a professional, calm and compassionate manner. Being able to listen carefully, provide clear information and remain approachable is especially important in a busy Emergency Department environment.The candidate should also bring strong organisational and administrative abilities, including attention to detail when registering patients, arranging appointments and maintaining accurate records. Good computer literacy and confidence using administration systems are valuable, particularly when working under pressure and meeting tight deadlines.Teamwork is another essential quality. The successful candidate should be able to work closely with medical, nursing and administrative colleagues while also managing their own workload effectively. Reliability, flexibility and a willingness to work a range of shifts across both hospital sites are important due to the 24-hour nature of the service.Most importantly, the candidate should bring a caring and patient-focused attitude. Emergency Departments can be stressful for patients and families, so having empathy, professionalism and the ability to remain calm in challenging situations would make a positive contribution to the team and overall patient experience.Please see the attached job description for further information about this vacancy.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Karen Piercy Emergency department APSC [e-mail] 011302060995 Shortlisting Date: 28/09/26 Interview Date: 30/09/2026

Job Summary

The Emergency Department has an excellent opportunity for a enthusiastic and highly motivated individual to join their administration support team. The prime responsibility of the post holder will be to provide a professional service as part of the front of house reception team for the Emergency Department. Duties include the accurate registration of patients into the Emergency Department, dealing with telephone enquiries from patients, relatives and other visitors to the department, arranging follow up appointments and maintaining accurate information systems. The post holders will be working closely with medical, nursing and other administrative staff.

The reception service is provided 24 hours per day over 7 days and the post holders will be expected to work across the two main Emergency Departments at Leeds General Infirmary and St James’s University Hospital. The post holders will be expected to work Bank Holidays in line with allocated shift patterns.

Applicants should be able to communicate effectively with a wide range of people including hospital staff and the general public. In addition, the successful applicants should demonstrate excellent organisational skills, be able to work as part of a team and able to manage their own workload. The ability to work to tight deadlines and be committed to providing a welcoming, efficient and caring service for our patients and their families is an essential part of this role.

The successful candidate should be computer literate and have a good working knowledge of clerical duties. Experience of using patient administration systems is an advantage particularly Symphony, however training can be provided.

The successful candidate will be required to work a combination of day and night shifts including weekends in each roster and participate in all of the shift patterns listed below. The ability to work from both LGI and SJUH site is essential.

07.00-19.00

19.00- 07.00

10.00-19.00

19.00-02.00

Applications are invited from enthusiastic highly motivated individuals who would like to join our busy and friendly team.

Please note the post may close early due high demand of applications.

Why you should join our Team

You should join the Urgent Care reception team because it offers the opportunity to make a real difference to patients and families during some of the most stressful moments of their lives. The role is at the centre of a fast-paced clinical environment where strong communication, organisation and teamwork have a direct impact on patient care and the smooth running of the department. As the role operates across multiple sites and 24/7, the role offers variety, exposure to different situations and opportunities for personal and professional growth.

The role is suitable for someone who enjoys helping people, working as part of a supportive team and thriving in a busy environment, the urgent care reception team can be both rewarding and fulfilling. It is a role where professionalism, compassion and efficiency are genuinely appreciated, and where every shift contributes to delivering a welcoming and caring experience for patients and relatives.

What you will bring to the role

A strong candidate should bring excellent communication and interpersonal skills, as the role involves interacting with patients, relatives, hospital staff and other visitors in a professional, calm and compassionate manner.

Being able to listen carefully, provide clear information and remain approachable is especially important in a busy Emergency Department environment.

The candidate should also bring strong organisational and administrative abilities, including attention to detail when registering patients, arranging appointments and maintaining accurate records.

Good computer literacy and confidence using administration systems are valuable, particularly when working under pressure and meeting tight deadlines.

Teamwork is another essential quality. The successful candidate should be able to work closely with medical, nursing and administrative colleagues while also managing their own workload effectively.

Reliability, flexibility and a willingness to work a range of shifts across both hospital sites are important due to the 24-hour nature of the service.

Most importantly, the candidate should bring a caring and patient-focused attitude. Emergency Departments can be stressful for patients and families, so having empathy, professionalism and the ability to remain calm in challenging situations would make a positive contribution to the team and overall patient experience.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.