24/7 ED Front Desk Coordinator

Chesterfield Royal Hospital NHS Foundation Trust; Chesterfield; On-site; GBP 19,000 - 23,000; Part time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust in the Emergency Department seeks two receptionists to provide a professional front-of-house service in a busy 24/7 environment. You will handle patient and relative enquiries face-to-face, on the phone and by email, and support admin tasks to maintain smooth department operations.

You will maintain confidentiality, ensure accurate documentation and work flexibly within a two-week rota, contributing to a high standard of patient care.

Qualifications

• Provide a professional and efficient first point of contact for patients and visitors.
• Accurately complete electronic documentation to support patient care.
• Maintain effective communication with patients, relatives and colleagues.

Responsibilities

• Provide a professional front-of-house presence for the Emergency Department.
• Input, retrieve and maintain patient information with data quality in mind.
• Communicate with MDTs, divisions and external agencies professionally.
• Work with the Admin Team and cover shifts out of hours as needed.
• Book outpatient appointments to ensure continuity of care.
• File reports and print GP letters as required.
• Undertake general admin to support department operations.
• Recall patients as directed by the Duty Consultant.
• Support wellbeing of patients waiting and raise concerns as needed.
• Liaise with nursing staff and external agencies to maintain service standards.

Skills

Front desk operations

Phone handling

Data entry

Confidentiality

Tools

MS Office

Job description

Chesterfield Royal Hospital NHS Foundation Trust in the Emergency Department seeks two receptionists to provide a professional front-of-house service in a busy 24/7 environment. You will handle patient and relative enquiries face-to-face, on the phone and by email, and support admin tasks to maintain smooth department operations.

You will maintain confidentiality, ensure accurate documentation and work flexibly within a two-week rota, contributing to a high standard of patient care.