ED Receptionist

Chesterfield Royal; Chesterfield; Remote; GBP 21,000 - 23,000; Full time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking two receptionists for the Emergency Department to deliver a professional front-of-house service in a fast-paced environment. You will handle patient and visitor contact, support clinicians and admin staff, and ensure efficient activity across the department.

Opening hours are arranged in fixed shifts on a two-week rota. Strong GCSE Maths and English, plus clerical experience in a healthcare setting, are highly valued.

Qualifications

• GCSE level education including Maths and English.
• Experience in a busy healthcare environment preferred.
• Familiarity with patient administration systems (PAS/Careflow) is desirable.

Responsibilities

• Provide first point of contact for patients and visitors in person and by phone.
• Accurately record patient information and maintain data quality.
• Support the department administratively and maintain confidentiality.
• Assist with coordinating appointments and recalls as required.
• Work as part of a small team, including out-of-hours coverage as needed.

Skills

Clerical experience

Healthcare setting

PAS/Careflow systems

Excellent communication

Education

GCSE Maths & English

Job description

CRH offers a wide range of exciting and rewarding opportunities for people who are passionate about providing exceptional patient care.With more than 350 different careers on offer there is a job for you no matter what your interests, skills, or qualifications.

We are looking to appoint 2 highly organised and motivated receptionists to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department.

Working in a fast-paced, ever-changing environment that operates seven days a week, 365 days a year, you will help keep the department running smoothly through effective communication with patients, relatives, the multidisciplinary team, other divisions and external agencies.

Both posts offer fixed shifts on a two-week rota, with the working patterns set out below.

Week 1

Mon 00.00- 06.00

Wed 14.00 -20.00

Fri 9.00 -15.00

Sat 15.00 -21.00

Week 2

Wed 14.00 -20.00

Fri 14.00 -20.00

Week 1

Wed 18.00 -00.00

Fri 18.00 -00.00

Sat 18.00 -00.00

Week 2

Wed 18.00 -00.00

Main duties of the job

• To present a professional front of house image
• Liaising with patients, families, Dr and other services both face-to-face and over the phone/email
• Provide efficient admin support to the department
• Maintain Confidentiality
• Ensure a smooth running of the Care Unit in an ever changing environment

Working for our organisation

Our vision is to be a first class provider of healthcare services, delivering the best possible care for all and being a great place to work. Our Proud to CARE philosophy supports this vision.

We provide acute in-patient & out-patient care for Chesterfield and the surrounding areas serving a population of approximately 350,000 people.

Major cities such as Sheffield, Leeds, Nottingham and Derby are all within an hours train ride.

Chesterfield Royal Hospital is located in Calow, Chesterfield which is situated on the edge of the beautiful Peak District.

Detailed job description and main responsibilities

1. To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.

2. Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.

3. To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.

4. To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.

5. Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.

6. Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.

7. Electronically file reports and other documents from the Department and print GP letters as required. Undertake general administration work to support the smooth running of the reception.

8. Arrange for the recall of patients as directed by the Duty Consultant.

9. In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any person’s condition.

10. Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.

Person specification

Qualifications

• Educated to GCSE Standard (or equivalent) to include Maths & English

Experience

• Relevant clerical experience
• Experience of working within a busy environment
• Previous experience within a healthcare setting
• Customer Care experience

Skills and Knowledge

• Ability to work under pressure
• Ability to prioritise workload
• Ability to multitask
• Understanding of office procedures
• Knowledge of PAS/Careflow Systems

Personal Attributes

• Professional appearance
• Effective written and Verbal communication
• Awareness/understanding of confidentiality
• works as a team member

Proud to Care

• Compassion, Ambition, Respect, Encouragement

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk) .

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Opening hours:8.30am-5pm, Monday-Friday