22647 - Operations Manager

The Methodist Church in Britain; Nottingham; On-site; GBP 60,000 - 76,000; Full time

Benefits offered by this job

25 days annual leave

Leave purchase/sale scheme (up to 3"

Public holidays and one privilege day

Civil Service pension schemes

Leadership development and training

Employee networks and family-friendly;

Paid paternity, adoption and maternity

Flexible benefits and sight tests

Job summary

HM Courts & Tribunals Service, Midlands region, seeks a permanent leadership role to turn national priorities into local plans, oversee service delivery and build capable teams across operations.

The post requires proven leadership, strong people-management skills, and the ability to drive performance through data-informed decision making and stakeholder engagement.

Qualifications

• Proven experience in a challenging operations or management role.
• Demonstrable people management and coaching experience, leading and developing teams to drive performance.

Responsibilities

• Lead service delivery, giving clear direction and coordinating activity to raise productivity and quality.
• Translate national HMCTS and MoJ priorities into local plans with measurable results.
• Manage performance and attendance, and build a culture of fair reward and recognition.
• Develop high-performing teams by identifying development needs and running targeted growth plans.
• Use workforce planning to build resilient, adaptable teams.
• Manage resource allocation across operational areas.
• Champion change and embed continuous improvement.
• Build relationships with stakeholders at all levels, negotiating and influencing.
• Use data-driven tools to identify trends and challenges and generate solutions.
• Provide visible leadership across operational areas.
• Support the Deputy Head of Operations to meet operational needs and performance objectives.
• Foster a collaborative and inclusive culture and model inclusive leadership.

Skills

Leadership

People management

Data-driven

Stakeholder management

Change management

Communication

Strategic alignment

Job description

This is a permanent leadership post in HMCTS's Midlands region, running operations across the Crime jurisdiction. The post-holder turns national priorities into local plans, leads service delivery and builds teams through workforce planning and performance management. The work is customer-facing and office-based, with at least 60% of time in an office and occasional travel across the region, and the role supports the Deputy Head of Operations. Fit is judged on a Statement of Suitability, with interviews held in person.

What the job involves

• Lead service delivery, giving clear direction and coordinating activity to raise productivity and quality
• Translate national HMCTS and MoJ priorities into local plans with measurable results
• Manage performance and attendance, and build a culture of fair reward and recognition
• Develop high-performing teams by identifying development needs and running targeted growth plans
• Use workforce planning to build resilient, adaptable teams
• Manage resource allocation across operational areas
• Champion change and embed continuous improvement
• Build relationships with stakeholders at all levels, negotiating and influencing
• Use data-driven tools to identify trends and challenges and generate solutions
• Provide visible leadership across operational areas
• Support the Deputy Head of Operations to meet operational needs and performance objectives
• Foster a collaborative and inclusive culture and model inclusive leadership

What’s required

Experience

• Proven experience in a challenging operations or management role, with willingness to adapt and learn at pace
• Demonstrable people management and coaching experience, leading and developing teams to drive performance

Skills & knowledge

• Strong leadership, managing resource allocation and leading teams through change
• Confident, timely decision-making and resolving complex problems independently
• Using data-driven tools to identify trends and generate solutions
• Building relationships with stakeholders at all levels, negotiating and influencing
• Excellent communication that builds a collaborative and inclusive culture
• Working across the business to deliver local priorities and HMCTS and MoJ strategic objectives

Checks & eligibility

• DBS Basic check
• Eligibility under Civil Service nationality rules

Other

• Statement of Suitability of up to 500 words evidencing each essential criterion
• Written example of a programme of change you have led

What’s offered

• Annual leave of 25 days, rising to 30 after five years' service
• Scheme to buy or sell up to three days' leave each year
• Additional paid time off for public holidays and one privilege day
• Choice of Civil Service pension schemes
• Leadership development and training opportunities
• Employee-run networks and family-friendly policies
• Paid paternity, adoption and maternity leave
• Flexible benefits and discounts, plus free annual sight tests for screen users