215548 -Medical Receptionist

NHS Grampian; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Scotland is seeking a motivated Medical Receptionist to join their team. The role involves managing patient appointments, maintaining records, and providing excellent customer service. Candidates should have experience with GP software and strong communication skills. Flexibility in hours is required, and the position offers eligibility for NHS pension membership.

Benefits

NHS pension scheme

Qualifications

• Experience with GP software (Vision, Docman) and Excel required.
• Effective communication and adaptability to changing demands.

Responsibilities

• Dealing with patient appointments at reception and on the phone.
• Registering and maintaining patient records.
• Handling patient queries and general administration tasks.

Skills

Communication

Adaptability

Confidentiality

Tools

Excel

Vision

Docman

Job description

MEDICAL RECEPTIONIST

Vacancy for Wednesday, Thursday, and Friday - 8am to 6pm

Alford Medical Group currently has a vacancy for a friendly, helpful, and motivated Medical Receptionist to work as part of our team.

Must have experience with GP software (Vision, Docman) and Excel.

Some flexibility in working hours is required, as additional hours may be needed by mutual agreement to cover holiday or illness.

The Duties

1. Dealing with patient appointments, both at reception and on the phone
2. Registering and maintaining patient records
3. Handling patient queries, including requests for prescriptions, test results, and general information
4. Using software such as Vision, Docman, SCI, Word, Excel, etc.
5. General administration tasks
6. Performing any other duties as required from time to time

Person - You

1. Communicate effectively with patients and colleagues
2. Respond quickly, efficiently, and helpfully to all enquiries and requests
3. Ensure accuracy when completing tasks
4. Adapt to changing demands and priorities
5. Support and assist colleagues
6. Listen carefully, ask relevant questions, and understand instructions—seek help when needed
7. Handle difficult situations well
8. Maintain confidentiality

Salary depends on experience. You will be eligible for membership of the NHS pension scheme.

For informal enquiries, please contact Karen Prati, Assistant Practice Manager, at 01975 562253.

To apply, send your CV and a covering letter explaining why you are suitable for this role. Applications are welcome until 31 May 2025, but early interviews may be arranged for suitable candidates.

NHS Scotland is committed to promoting equality and diversity and eliminating unlawful discrimination. We welcome applications from all sections of society.