2 x Credit Controllers (contract to perm)

Confidential; Gloucester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Confidential in Gloucester is hiring two experienced Credit Controllers to join the order-to-cash team on an initial 6-month contract. The role will involve clearing a backlog of over £3 million in B2B debt, with high volumes of calls to chase payments and maintain records.

Hybrid: four days in the office during the first 2–3 weeks of training, then three days thereafter. Strong permanent opportunities may follow for successful candidates.

Qualifications

• Demonstrable experience of making high-volume outbound calls in a B2B environment.
• Experience in credit control, accounts receivable or sales ledger.
• Strong numerical ability with excellent attention to detail.
• Confident, clear, professional telephone manner.
• Ability to handle difficult conversations calmly while maintaining relationships.
• Proficiency in Excel and using a finance/ERP system (Sage, SAP, Xero, or similar).
• Excellent organisational and time-management skills with a busy workload.
• Experience working to KPIs such as DSO targets, call volumes or cash collection.

Responsibilities

• Manage an allocated portfolio of customer accounts and monitor outstanding balances.
• Make a high volume of outbound calls to chase invoices and overdue balances.
• Maintain a structured call schedule prioritising by value, age of debt and risk.
• Engage with accounts payable, finance teams and decision-makers.
• Follow up calls with written confirmation of payment dates and resolutions.
• Assist with bad debt identification.
• Investigate unallocated or short payments and resolve discrepancies.
• Maintain up-to-date records of all payment activity in the collections system.
• Refer unresolved disputes to the query management team with supporting documentation.
• Communicate regularly with the query management team on progress and resolution dates.

Skills

High-volume calls

Credit control

Excel skills

ERP systems

Attention to detail

Communication skills

Time management

Organisation

KPI awareness

Difficult conversations

Tools

Sage

SAP

Xero

Job description

• Credit Controller x 2
• Gloucester
• £30,000
• Hybrid (4 days in the office during initial 2-3 weeks of training, reduced to 3 days thereafter)
• 6 month contract initially, with strong possibility of a permanent role

A leading UK facilities services company based in Gloucester is currently looking for at least two experienced Credit Controllers to join its order to cash team as soon as possible on an initial 6 month contract. There is a strong possibility of the roles turning into permanent opportunities should the successful candidates prove themselves. You will be tasked with an initial project of clearing a backlog of over £3 million in outstanding UK B2 B debt, dealing with high volumes of accounts.

• Manage an allocated portfolio of customer accounts and ensure outstanding balances are actively monitored.
• Make a high volume of outbound calls to customers each day to chase outstanding invoices and overdue balances.
• Maintain a structured call schedule, prioritising accounts by value, age of debt, and risk profile.
• Engage professionally and confidently with accounts payable contacts, finance teams, and decision-makers.
• Follow up all calls with written confirmation of agreed payment dates and any dispute resolutions.
• Assist with bad debt identification.
• Identify and investigate unallocated or short payments, liaising with customers and internal teams to resolve discrepancies.
• Maintain up-to-date and accurate records of all payment activity within the collections system.
• Refer unresolved disputes to the query management team with supporting documentation, customer correspondence, invoice details, and call notes.
• Maintain regular communication with the query management team to monitor the progress and expected resolution date of open queries.

Experience required:

• Demonstrable experience of making high-volume outbound calls in a business-to-business (B2 B) environment.
• Previous experience within a credit control, accounts receivable or sales ledger environment
• Strong numerical ability with excellent attention to detail.
• Confident, clear, and professional telephone manner.
• Ability to handle difficult conversations calmly and assertively while maintaining customer relationships.
• Proficiency in Microsoft Excel and experience using a finance or ERP system (e.g. Sage, SAP, Xero, or similar).
• Excellent organisational and time-management skills with the ability to manage a busy workload independently.
• Experience working to KPIs such as DSO targets, call volumes, or cash collection targets.
• Available on short notice