Credit Control

MarcDaniels; Brentford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

Collaborative project environment

Job summary

MarcDaniels is recruiting for an Interim Credit Control Project. The role is office-based in the Brentford area and involves high-volume calling to business customers, chasing invoices, and updating records as part of a dedicated project team.

You will manage a large portfolio, work with defined targets, and collaborate closely with colleagues to hit collection goals. Immediate start and on-site work are required.

Qualifications

• Must be available immediately and able to work 5 days on site.
• Experience in Credit Control, Collections or Accounts Receivable.
• Comfortable making high-volume outbound calls throughout the day.
• Strong communication and relationship-building skills.
• Resilient, organised and target-driven.
• Happy to work fully office-based for the duration of the project.

Responsibilities

• Make around 100 outbound calls per day to business customers.
• Chase outstanding invoices and secure payment commitments.
• Update customer records accurately following interactions.
• Identify, log and escalate customer disputes such as pricing queries.
• Raise cases within the system and move efficiently onto the next account.
• Manage a portfolio of 500+ accounts.
• Work collaboratively with the project team to achieve collection targets.

Skills

Outbound calls

Credit control

Accounts receivable

Customer service

Relationship building

Resilience

Target-driven

Tools

Microsoft Dynamics

Job description

Interim Credit Control Project

The Opportunity

We are seeking an experienced Credit Control professionals to join a dedicated project team focused on clearing a high-volume ledger of lower-value outstanding debts. This is a fast-paced, telephone-based role requiring high levels of customer contact and strong collection skills.

Key Responsibilities

• Make around 100 outbound calls per day to business customers.
• Chase outstanding invoices and secure payment commitments.
• Update customer records accurately following customer interactions.
• Identify, log and escalat ... customer disputes such as pricing queries.
• Raise cases within the system and move efficiently onto the next account.
• Manage a portfolio of 500+ accounts.
• Work collaboratively with the project team to achieve collection targets.

Systems Used

F&O (Finance & Operations) and CE (Customer Engagement), a Microsoft Dynamics-based customer tracking system. Previous Dynamics experience is not required as full training will be provided.

Candidate Profile

• Must be available immediately and able to work 5 days on site
• Previous Credit Control, Collections or Accounts Receivable experience.
• Comfortable making high-volume outbound calls throughout the day.
• Strong communication and relationship-building skills.
• Resilient, organised and target-driven.
• Able to work in a fast-paced environment and handle customer objections.
• Happy to work fully office-based for the duration of the project.

Benefits

• Free on-site parking.
• Collaborative project environment.
• Opportunity to make an immediate impact on a clearly defined project.