1st Line Technicians

Clearly Jobs Ltd.; Redhill; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus

Certifications and training

Hybrid working

Wellness benefits

Team events

Progression opportunities

Company events

Gym membership

Job summary

Clearly Jobs Ltd. is seeking an ambitious 1st Line Technician to join a supportive team in the UK. You’ll handle first-line IT issues, assist users, and grow through training and promotions.

The role offers hybrid working with one day per week from home after probation, plus progression opportunities and wellbeing benefits. A full UK driving licence is essential.

Qualifications

• At least 12 months' experience in a 1st Line IT Support role.
• Experience working within an MSP or internal IT environment.
• Knowledge of Microsoft 365 and Windows operating systems.
• Basic networking knowledge.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A proactive and positive attitude.
• Ability to stay calm under pressure and manage multiple priorities.
• A full UK driving licence and access to your own vehicle (essential).

Responsibilities

• Providing 1st Line technical support via phone, email and ticketing systems.
• Troubleshooting hardware, software and networking issues.
• Supporting Microsoft 365 applications and services.
• Setting up and configuring laptops, desktops and mobile devices.
• Managing user accounts and permissions.
• Escalating more complex issues to senior engineers when required.
• Maintaining accurate ticket updates and documentation.
• Delivering an excellent customer experience at every interaction.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Prioritisation

Tools

Microsoft 365

Windows OS

Networking basics

Job description

Worked in 1st Line IT support for a year or two and feeling ready for the next step? This could be exactly what you're looking for.

We're looking for three 1st Line Technicians who want more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within.

Important:

Applicants must hold a full UK driving licence and have access to their own vehicle. Following successful completion of probation, this role offers hybrid working, with the opportunity to work from home 1 day per week.

What's on Offer

• Salary up to 30,000 DOE
• Performance-related bonus
• Paid certifications and training
• Clear progression opportunities
• Exposure to a wide range of technologies
• Gym membership and wellness benefits
• Regular team socials and company events
• Supportive management team that encourages development
• Stable business with excellent staff retention
• Friendly, collaborative working environment
• Hybrid working - 1 day per week from home following successful completion of probation

The Role

As a 1st Line Technician, you'll be the first point of contact for IT support issues, delivering excellent service and ensuring users receive prompt and effective solutions.

Your responsibilities will include:

• Providing 1st Line technical support via phone, email and ticketing systems
• Troubleshooting hardware, software and networking issues
• Supporting Microsoft 365 applications and services
• Setting up and configuring laptops, desktops and mobile devices
• Managing user accounts and permissions
• Escalating more complex issues to senior engineers when required
• Maintaining accurate ticket updates and documentation
• Delivering an excellent customer experience at every interaction

About You

We're open to candidates from MSPs or internal IT support environments. The most important thing is that you have a solid grounding in IT support and the desire to keep learning.

You’ll ideally have:

• At least 12 months' experience in a 1st Line IT Support role
• Experience working within an MSP or internal IT environment
• Knowledge of Microsoft 365 and Windows operating systems
• Basic networking knowledge
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• A proactive and positive attitude
• The ability to remain calm under pressure and manage multiple priorities
• A full UK driving licence and access to your own vehicle (essential)

Why Apply?

This role would suit someone who feels ready for the next step in their career. Maybe you're in an MSP and want to join a business with more long-term progression opportunities. Or perhaps you're supporting users internally and want broader technical exposure.

Either way, you'll be joining a team that values attitude, supports development and gives people the tools they need to succeed.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.