1st Line Support Engineer

Razorblue Group; Tees Valley; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

25 days holidays

Birthday off

Referral bonus

Health insurance

Life insurance

Volunteer days

EV scheme

Currys gear

Job summary

Razorblue in the United Kingdom is seeking a 1st Line Support Engineer to join our growing tech team. You will provide 1st line support across networks, cloud services, infrastructure and connectivity, troubleshoot faults, respond to client queries, and assist with user accounts.

The role offers hybrid working after probation, a base salary of £25,775 per annum, 25 days' holiday plus public holidays, and additional benefits including training, private health and more.

Qualifications

• Excellent communication and customer-facing skills.
• Experience with AD, Exchange, and Office 365.
• Knowledge of Windows OS and basic network concepts.
• Willingness for occasional onsite visits to clients.

Responsibilities

• Provide 1st line technical support to clients including networks, cloud services, infrastructure and connectivity.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user accounts, passwords and rights.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients.

Skills

Strong communication

Customer service

Problem solving

English fluency

Education

CompTIA Certification or Apprenticeship or higher education

Degree or degree equivalent desirable

Tools

Microsoft Active Directory

Exchange Server

Office 365

Windows Desktop support

Azure AD Sync/Connect

Job description

Razorblue Role

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people.

• Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults and issues
• Respond to client queries and service requests
• Assist with user rights, passwords, accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients.

This role contains a weekend working rotation at a premium rate.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

Razorblue Requirements

• Strong communication, and relationship-building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• Comp TIA, Relevant Apprenticeship or higher education
• Degree or degree equivalent qualifications is desirable
• People centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• An understanding of razorblue's business, clients and the market it works in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• An understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Our Other Benefits Include

• Base salary of £25,775 per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.