Client Support Engineer - JML

Razorblue Group; Tees Valley; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday off

Referral bonus

Private Health Insurance

Life insurance

Training and accreditations

Cycle to Work

Volunteering days

Job summary

Razorblue Group is seeking a Client Support Engineer to join the device build and JML team. You will configure devices, communicate with clients, manage shipping, and provide post-project support to ensure a smooth handover to the service desk.

Ideal candidates will have strong English, MSP awareness, and experience with Windows/macOS support. The company offers hybrid work and opportunities for learning and development.

Qualifications

• Strong communication and relationship-building skills.
• Experience in fast-paced laptop and desktop build and deployment in corporate environments.
• Proficiency with Microsoft 365.

Responsibilities

• Configure devices (laptops, desktops, tablets) per customer specs.
• Keep clients updated on progress and ensure satisfaction.
• Manage shipping for timely delivery of devices.
• Provide post-project hypercare support until handover to service desk.
• Assist in setting up starter accounts with the JML team.
• Collaborate to resolve technical problems with stakeholders.
• Train and mentor less experienced team members.

Skills

Communication skills

Laptop/Desktop deployment

Microsoft 365

Windows desktop support

Apple devices

Intune AutoPilot Entra

SCCM

Active Directory

MSP knowledge

English fluency

Education

CompTIA Apprenticeship or higher

Tools

None

Job description

Razorblue Role

We are looking for a Client Support Engineer to join our growing team of like-minded tech people. This role will be joining our device build and Joiners, Movers and Leavers team. Should you choose to accept, your responsibilities will encompass:

• Configure various devices (e.g., laptops, desktops, tablets) according to customer specifications.
• Maintain regular communication with clients, providing updates on project progress, addressing concerns, and ensuring customer satisfaction.
• Manage the shipping process, ensuring timely delivery of devices to clients.
• Offer support after project completion (hypercare) to ensure a smooth user experience and address any immediate issues until handover to the service desk.
• Assist in the setup and configuration of new starter accounts with the JML team.
• Collaborate with colleagues, suppliers, and customers to resolve technical problems in a timely and professional manner.
• Training and mentoring less experienced team members

Razorblue Requirements

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

• Strong communication, and relationship-building skills
• Experience in fast-paced laptop and desktop build and deployment, preferably in corporate environments.
• Proficiency with the Microsoft Stack, including Microsoft 365.
• Expertise in Windows Desktop and Application Support.
• Experience with Apple devices and MAC operating systems will be advantageous
• In-depth knowledge of Windows Desktop and Application Support.
• Understanding of Microsoft Auto-Pilot, Intune and Entra.
• Understanding of Microsoft SCCM
• Working knowledge of Active Directory and AD-Sync
• Comp TIA, Relevant Apprenticeship or higher education
• An understanding of an MSP's business, clients and the market it works in
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Razorblue Gives

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our Other Benefits Include

• Base salary of £25,000.00 per annum depending on skills and knowledge
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.