Client Support Engineer - JML

Razorblue Group Ltd; Thornaby-on-Tees; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holidays + BH

Birthday off

Referral bonus (£2000)

Fully funded training and accredit

Private Health Insurance

Cycle to Work

Job summary

Razorblue Group Ltd is seeking a Client Support Engineer to join the device build and JML team. The role focuses on configuring devices, maintaining client communications, and ensuring timely delivery and post-project support.

You will help set up new starter accounts and collaborate across teams to resolve technical issues. The ideal candidate will have strong English communication skills, experience with Windows/Mac environments, and familiarity with Microsoft 365 and endpoint management

Qualifications

• Experience in fast-paced laptop and desktop build and deployment.
• Excellent conversational fluency in English.

Responsibilities

• Configure devices (laptops/desktops/tablets) per customer specs.
• Maintain regular communication with clients and provide project updates.
• Manage device shipping to clients.
• Provide post-project hypercare support until handover to service desk.
• Assist in setting up starter accounts with JML team.
• Collaborate with colleagues, suppliers, and customers to resolve issues.
• Mentor less experienced team members.

Skills

Strong communication

Relationship-building

English fluency

Windows Desktop support

Apple/macOS devices

Microsoft 365

Active Directory/AD-Sync

Education

CompTIA / Apprenticeship or higher education

Tools

Microsoft SCCM

Microsoft Intune

Microsoft Entra

Microsoft Auto-Pilot

Job description

razorblue role:

We are looking for a Client Support Engineer to join our growing team of like-minded tech people. This role will be joining our device build and Joiners, Movers and Leavers team. Should you choose to accept, your responsibilities will encompass:

• Configure various devices (e.g., laptops, desktops, tablets) according to customer specifications.

• Maintain regular communication with clients, providing updates on project progress, addressing concerns, and ensuring customer satisfaction.

• Manage the shipping process, ensuring timely delivery of devices to clients.

• Offer support after project completion (hypercare) to ensure a smooth user experience and address any immediate issues until handover to the service desk.

• Assist in the setup and configuration of new starter accounts with the JML team.

• Collaborate with colleagues, suppliers, and customers to resolve technical problems in a timely and professional manner.

• Training and mentoring less experienced team members

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

• Strong communication, and relationship-building skills

• Experience in fast-paced laptop and desktop build and deployment, preferably in corporate environments.

• Proficiency with the Microsoft Stack, including Microsoft 365.

• Expertise in Windows Desktop and Application Support.

• Experience with Apple devices and MAC operating systems will be advantageous

• In-depth knowledge of Windows Desktop and Application Support.

• Understanding of Microsoft Auto-Pilot, Intune and Entra.

• Understanding of Microsoft SCCM

• Working knowledge of Active Directory and AD-Sync

• Comp TIA, Relevant Apprenticeship or higher education

• An understanding of an MSP's business, clients and the market it works in

• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £25,000.00 per annum depending on skills and knowledge

• 25 days holidays per annum + public holidays + the ability to purchase 10 more

• Your birthday off (Obviously!)

• £2000 Referral Scheme Bonus – if you know other techies that want to join us

• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)

• Fully funded training and accreditations to expand your skillset

• Two paid charity volunteering days per year

• Discounted Broadband (Necessity)

• Life insurance

• Private Health Insurance with Vitality Health

• Quarterly team social fund

• Cycle to Work scheme

• Gear up with the latest tech toys through our partnership with Currys

• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.