Senior Infrastructure Engineer

Razorblue Group Ltd; Thornaby-on-Tees; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Hybrid working after probation

Base salary £55,000–£60,000 per annum

25 days holiday + holidays purchasing

Private Health Insurance

Job summary

Razorblue Group Ltd seeks a Senior Infrastructure Engineer – Consulting to deliver real-world IT solutions. You’ll manage projects from planning through delivery and handover, balancing on-premises and cloud work, with a focus on reliability, security and performance.

You’ll work hands-on across cloud services, virtualization, VOIP, and Windows Server while mentoring colleagues and contributing to continued client success within a hybrid UK policy.

Qualifications

• Relevant networking, infrastructure and Microsoft qualifications (CCNA, JNCP, MCSA, VCP)
• Microsoft 365/Azure management including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manage
• Cloud experience with AWS/Azure or similar
• VMware vSphere and Hyper-V environments maintenance, replication and failover
• VOIP systems support (FreePBX, Mitel, Gamma, Skype/Teams)
• Windows Server installation/configuration and storage troubleshooting

Responsibilities

• Delivery of implementation projects to customers and handovers
• Create clear documentation and project artefacts
• Mentor junior team members and support staff development
• Maintain and troubleshoot hybrid cloud/on-prem environments

Skills

Customer-facing skills

Problem solving

Team collaboration

Cloud & on-premise troubleshooting

Education

CCNA

JNCP

MCSA

VCP

Tools

Palo Alto

Sophos

FortiNet

Draytek

Juniper

Cisco Firewalls

VMware vSphere

Hyper-V

Exchange Online

RDS/Citrix

Azure

Job description

razorblue role:

We are looking for an Senior Infrastructure Engineer – Consulting to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass delivering real-world solutions that make a difference for our clients. You'll get involved in everything from project planning through to delivery and handover, all while working alongside a supportive and knowledgeable team.

Typical projects include a mix of on-premise and cloud work, so no two days are the same. You might be configuring new cloud services, migrating Microsoft 365 environments, deploying or upgrading virtual servers, installing and securing firewalls, setting up VPNs, or implementing backup and disaster recovery solutions. There's plenty of variety, and you'll often be hands-on with new technologies, helping clients modernise their systems and improve reliability, performance, and security.

Project Delivery (80%)

• Delivering implementation projects to our customers.
• Creating excellent documentation.
• Project handovers to service delivery.
• Implementing new technologies.

Project Scoping Planning Training (20%)

• Internal training supporting staff members in their development
• Scoping and Planning successful projects
• Mentoring junior team members.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five-star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.

• Qualifications - Relevant networking, infrastructure and Microsoft qualifications (CCNA, JNCP, MCSA, VCP)
• Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manage
• Cloud - Experience with public and private cloud such as AWS and Azure
• Virtualisation - Maintaining and updating VMware vSphere and Hyper-V environments, including replication and failover
• VOIP - Experience supporting FreePBX, Mitel, Gamma, Skype/Teams VOIP systems
• Security - Experience with MDM, MFA, Email Filtering, Next Generation firewalls and antivirus solutions.
• Windows Server - Installation and configuration
• Storage - Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting clusters
• Remote Desktop Services - Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud)
• Networking - Network troubleshooting at 3rd line; supporting Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls
• Endpoint Support - Experience with Windows desktop, application, tablet and mobile device support
• Soft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation; full clean UK driving license

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote... For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £55,000 - £60,000per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• Flexible working to suit your work life fit
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus - if you know any other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.