Information Technology Support Engineer

JR United Kingdom; High Wycombe; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT services is seeking a 1st Line Support Analyst in High Wycombe. This role focuses on providing IT support, managing tickets, and ensuring client satisfaction. Join a supportive team with opportunities for professional growth and hybrid working arrangements.

Benefits

Career Development

Hybrid Working

Professional Growth

Positive Environment

Qualifications

• Basic technical knowledge and experience in IT.
• Familiarity with Microsoft Server and Desktop Operating Systems.

Responsibilities

• Own and update support tickets, ensuring timely updates.
• Meet Key Performance Indicators to maintain service standards.
• Communicate professionally with clients and colleagues.

Skills

Client Service Focus

Communication

Technical Knowledge

Tools

Microsoft Server

Microsoft 365

Azure

Networking

Firewalls

Virtualisation

Antivirus Solutions

Job description

Social network you want to login/join with:

Information Technology Support Engineer, high wycombe

col-narrow-left

Client:

Sharp UK

Location:

high wycombe, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

col-wide

Job Description:

1st Line Support Analyst

Location: High Wycombe HP11 1JU (Hybrid)

Department: Helpdesk

Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.

Key Responsibilities

• Own, update, and progress support tickets, ensuring clients receive timely updates
• Meet Key Performance Indicators to maintain high service standards
• Develop technical proficiency through continuous learning
• Prioritise and organise daily tasks to align with client expectations
• Communicate professionally and effectively with clients and colleagues
• Represent Sharp IT Services in a professional manner at all times

Skills and Experience

• Friendly, personable, and professional approach
• Strong client service focus
• Excellent written and verbal communication skills
• Basic technical knowledge and experience in IT
• Familiarity with Microsoft Server and Desktop Operating Systems
• Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions
• Awareness of Remote Monitoring and Management tools

Why Join Us?

• Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
• Hybrid Working: Flexible working arrangements to suit your lifestyle.
• Professional Growth: Continuous learning and development opportunities.
• Positive Environment: Work in a friendly and collaborative environment.

This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.