Product Support Engineer

ZipRecruiter; London; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company in West London is seeking a Digital & Product Support Engineer to enhance business systems and support over 1,000 users. This full-time, in-office role requires collaboration with developers and product owners to resolve support requests and manage system updates. Ideal for recent graduates with a Computer Science degree looking to grow in software development.

Benefits

Benefits

Qualifications

• Maximum of 12 months' experience, ideal for those wanting to grow into software development.

Responsibilities

• Support 1,000+ users across 60+ offices.
• Manage 150-200 support tickets weekly via Jira.
• Investigate and correct data using SQL Server.

Skills

SQL

Basic coding skills

Proficient in Microsoft Office

Education

Computer Science degree

Job description

Job Description

Position: Digital & Product Support Engineer

Location: West London, UK (Onsite)

Salary: Up to £25-£27K + Benefits

Work setup: In-office full-time is mandatory (5 days a week)

We are supporting a e-commerce client in West London to join their digital development function

About the Role:

As part of the digital team, you'll help evolve and enhance bespoke business systems that keep the company competitive. You'll collaborate with skilled developers, architects, and product owners to manage and resolve business support requests, with new updates released every two weeks.

Key Responsibilities:

• Support 1,000+ users across 60+ offices.
• Troubleshoot custom systems built on Microsoft technologies.
• Work with CRM, mobile platforms, integrations, fleet, HR, and IT systems.
• Manage 150-200 support tickets weekly via Jira.
• Investigate and correct data using SQL Server.

Must-Have Requirements:

• Computer Science degree
• Based in West London
• Experience with SQL (tasks will be assigned)
• No sponsorship available
• Full-time, in-office role only
• Basic coding skills
• Proficient in Microsoft Office
• Maximum of 12 months' experience (ideal for those wanting to grow into software development).

Interview Process: 2-stage interview process

How You Can Apply:

You can send an email along with your CV to [e-mail]