1st Line Support

VIQU IT Recruitment; Liverpool City Region; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

VIQU IT Recruitment has partnered with a leading legal sector organisation to supply a 1 Line Support contractor. You will deliver remote and onsite BAU support in a Microsoft environment, ensuring high-quality customer service.

The role is a 6-month contract, hybrid working with one day per week in Liverpool, and a daily rate of £140–£155. You will work in a Windows/M365 environment, assisting with triage and escalation as needed.

Qualifications

• Experience in 1st line IT support in a Windows/Microsoft environment.
• Strong customer service focus with remote and deskside support experience.
• Familiar with triaging tickets and escalating to relevant teams.

Responsibilities

• Provide 1st line IT support in a Windows/Microsoft environment.
• Handle remote and deskside support with a hybrid pattern.
• Triage tickets using ServiceNow and escalate where needed.

Skills

Customer service

Remote and onsite support

Microsoft Windows

1st line support

Ticket triage

Tools

Windows 10/11

Microsoft 365

Exchange

Azure

Outlook

MS Teams

Active Directory

ServiceNow

iManage

Bomgar

Telephony systems

Job description

1 Line Support - 6-Month Contract - Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1 Line Support contractor to provide some additional BAU support to their Service Desk.

This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1 Line Support:

• 1 Line / Service Desk Support - in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

Role details:

• Job role: 1 Line Support
• Job type: Contract
• Duration: 6 months' contract
• Rate: £140 - £155 per day
• Working hours: 37.5 hours per week Monday - Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool