1st Line Support

VIQU IT; Liverpool; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Referral incentive

Job summary

VIQU IT, partnered with a leading organisation in the legal sector, is seeking a 1st Line Support contractor to augment the Service Desk BAU support. You will deliver remote and onsite assistance in a Microsoft environment with a strong focus on customer service.

The role is a 6-month contract, hybrid with one day per week in Liverpool, and a daily rate of £140–£155 depending on experience.

Qualifications

• Experience in providing 1st line IT support within a Windows/Microsoft environment.
• Ability to triage tickets and escalate to appropriate teams when required.
• Strong customer service skills and the capability to work in a hybrid setup.

Responsibilities

• Offer 1st line IT support to end users across remote and deskside environments.
• Support Windows 10/11, Microsoft 365, Exchange, Azure and Outlook.
• Utilise ServiceNow for ticketing and incident management.
• Provide telephony support and assist on the tech bar as needed.

Skills

1st Line Support

Service Desk

Remote support

Customer service

Windows 10/11

Microsoft 365

Exchange

Azure

Outlook

MS Teams

Active Directory

Telephony support

ServiceNow

iManage

Bomgar

Tools

ServiceNow

Bomgar

iManage

Job description

1st Line Support - 6-Month Contract - Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1st Line Support:

• 1stLine / Service Desk Support - in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

Role details:

Job role: 1stLine Support

Job type: Contract

Duration: 6 months' contract

Rate: £140 - £155 per day

Working hours: 37.5 hours per week Monday - Friday

IR35 status: Inside IR35

Location: Hybrid, one day per week in Liverpool

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).