1st Line Support

VIQU IT Recruitment; England; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

VIQU IT Recruitment is partnering with a Midlands-based not-for-profit organisation to recruit a 1st Line Support Engineer. The role focuses on supporting end users in a Microsoft environment, handling high volumes of tickets, onboarding and device setup, and day-to-day IT issues, with remote work option.

You will support Microsoft 365 apps, Entra ID/Azure AD, and Intune, manage devices, and ensure clear ticket documentation.

Qualifications

• Experience in a 1st Line Support, Service Desk or IT Support role.
• Experience supporting Microsoft 365, Windows, laptops and end-user devices.
• Exposure to Intune and Entra ID (Azure AD).
• Experience using ticketing or ITSM systems.
• Strong organisational and documentation skills.
• Ability to manage a busy workload and prioritise effectively.
• Friendly, patient and customer-focused approach.

Responsibilities

• Provide 1st line support for hardware, software, access, and device-related issues.
• Manage and resolve support tickets while maintaining clear documentation.
• Support Microsoft 365 applications including Outlook, Teams and OneDrive.
• Set up and troubleshoot laptops, desktops and other user devices.
• Assist with onboarding and offboarding users, including account and access management.
• Support users and devices via Entra ID (Azure AD) and Intune.
• Escalate more complex issues where required.
• Deliver excellent customer service to a non-technical user base.

Skills

1st Line Support

Microsoft 365

Windows OS

Intune/Azure AD

Documentation

Workload management

Customer focus

Tools

ITSM / Ticketing systems

Job description

1st Line Support - Contract - Remote / Warwickshire

VIQU have partnered with a Midlands-based not-for-profit organisation who are looking for an experienced 1st Line Support Engineer to join their busy IT team.

This role will focus on supporting end users across a Microsoft environment, handling a high volume of support tickets, and assisting with user onboarding, device setup, and day-to-day IT issues.

Responsibilities

• Provide 1st line support for hardware, software, access, and device-related issues.
• Manage and resolve support tickets while maintaining clear documentation.
• Support Microsoft 365 applications including Outlook, Teams and OneDrive.
• Set up and troubleshoot laptops, desktops and other user devices.
• Assist with onboarding and offboarding users, including account and access management.
• Support users and devices via Entra ID (Azure AD) and Intune.
• Escalate more complex issues where required.
• Deliver excellent customer service to a non-technical user base.

Required Experience

• Previous experience in a 1st Line Support, Service Desk or IT Support role.
• Experience supporting Microsoft 365, Windows, laptops and end-user devices.
• Exposure to Intune and Entra ID (Azure AD).
• Experience using ticketing or ITSM systems.
• Strong organisational and documentation skills.
• Ability to manage a busy workload and prioritise effectively.
• Friendly, patient and customer-focused approach.

Role details:

• Job role: 1 Line Support
• Start: ASAP / Immediate
• Duration: Running till March 2027
• Rate: £140 - £160 per day
• IR35 status: Inside IR35
• Location: Remote / Warwickshire

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