1St Line Support

VIQU Limited; West Kirby; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

VIQU Limited is seeking a 1st Line Support contractor for a 6-month hybrid role based in Liverpool. You will provide remote and deskside support in a Microsoft environment, handling standard incidents and service requests while delivering strong customer service.

The role requires experience with Windows 10/11, Microsoft 365, Exchange, Azure, Outlook, MS Teams and Active Directory, plus familiarity with ServiceNow. Occasional travel to the office is expected.

Qualifications

• Requires previous IT support experience in a Windows/Microsoft environment.
• Experience delivering remote and deskside support with strong customer service.
• Contract role for six months with inside IR35.

Responsibilities

• 1stLine/Service Desk support in a Windows environment.
• Triaging tickets and escalating to relevant teams as needed.
• Using ServiceNow for ticketing and updates.

Skills

Windows 10/11

Microsoft 365

Exchange

Azure

Outlook

MS Teams

Active Directory

Telephony

Customer service

iManage

Bomgar

Remote support

Deskside support

Tools

ServiceNow

Bomgar

Job description

1stLine Support - 6-Month Contract - Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1stLine Support contractor to provide some additional BAU support to their Service Desk.

This 1stLine Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1stLine Support:

• 1stLine / Service Desk Support - in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

Role details:

• Job role: 1stLine Support
• Job type: Contract
• Duration: 6 months' contract
• Rate: £140 - £155 per day
• Working hours: 37.5 hours per week Monday - Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool