1st Line MSP Support Engineer - Customer-Focused Tech

DuoCall Communications Ltd.; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A managed service provider in Rotherham is seeking a 1st Line Service & Support Engineer to be the first point of contact for customers, providing friendly and effective technical support. Candidates should have 1-2 years of experience in a service desk role within an MSP, with strong skills in Microsoft 365 and networking. Responsibilities include supporting technical issues, maintaining cloud systems, and configuring firewalls. This full-time position offers a chance to develop a fulfilling career in customer service and technical support.

Qualifications

• 1-2 years working in a service desk environment in an MSP.
• Knowledge of routing, switching, and wireless deployment.
• Experience with site-to-site and point-to-site VPNs.

Responsibilities

• Provide customer support for all 1st line technical issues.
• Support customers with Microsoft 365 and related applications.
• Maintain and support datacentre and cloud systems.

Skills

Customer support for technical issues

Microsoft 365

Networking knowledge

Ticketing systems knowledge

Stateful firewall configuration

Tools

SonicWall firewall

Ubiquiti products

Meraki

Windows server

SQL databases

Job description

A managed service provider in Rotherham is seeking a 1st Line Service & Support Engineer to be the first point of contact for customers, providing friendly and effective technical support. Candidates should have 1-2 years of experience in a service desk role within an MSP, with strong skills in Microsoft 365 and networking. Responsibilities include supporting technical issues, maintaining cloud systems, and configuring firewalls. This full-time position offers a chance to develop a fulfilling career in customer service and technical support.