1st/2nd Line IT Support Technician

John Charcol - Independent Mortgage Expertise; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT services sector is seeking a motivated 1st/2nd Line IT Support Technician in Southampton. This role offers the chance to engage in infrastructure projects and deliver responsive support while contributing to the growth of IT operations. Ideal for candidates looking to advance their career in a dynamic environment.

Qualifications

• Proven experience in a service desk or IT support role.
• Strong knowledge of Microsoft 365, including Teams, SharePoint, and OneDrive.
• Familiarity with Active Directory, Windows OS, and basic networking.

Responsibilities

• Provide 1st and 2nd line support to office-based and remote users.
• Diagnose and resolve IT issues via phone, email, and Microsoft Teams.
• Play a hands-on role in IT projects, including M365 migration and system upgrades.

Skills

Problem-solving

Communication

Team player

Tools

Microsoft 365

Active Directory

Windows OS

Job description

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John Charcol - Independent Mortgage Expertise provided pay range

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Base pay range

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Location: Southampton, UK

Employment Type: Full-Time

About the Role

We are seeking a motivated 1st/2nd Line IT Support Technician to join our expanding team in Southampton. This is an excellent opportunity for someone with hands-on service desk experience who is ready to take the next step - moving beyond tickets to get involved in infrastructure and high-impact IT projects.

Why Join Us?

We are part of a growing group of companies working to standardise and scale our IT infrastructure, including a major Microsoft 365 tenant consolidation. You will work across multiple sites, providing responsive support and contributing to the delivery of infrastructure and cloud-based projects.

Key Responsibilities:

• Provide 1st and 2nd line support to office-based and remote users
• Diagnose and resolve IT issues via phone, email, and Microsoft Teams
• Support Microsoft 365, Active Directory, and Windows environments
• Monitor systems, manage tickets, and document solutions accurately
• Play a hands-on role in IT projects, including M365 migration and system upgrades

What We Are Looking For:

• Proven experience in a service desk or IT support role
• Strong knowledge of Microsoft 365, including Teams, SharePoint, and OneDrive
• Familiarity with Active Directory, Windows OS, and basic networking
• Excellent problem-solving skills and effective communication
• A proactive team player who thrives in a fast-paced, project-driven environment

Why This Role?

This is an opportunity for someone who wants to do more than just reset passwords. You will be part of a team that is shaping how IT supports a growing business, with opportunities to engage in real projects and infrastructure enhancements.

If you are looking to grow your career and be part of something bigger, we want to hear from you. Apply now to join a team that values development, hands-on learning, and real impact.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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