1st Line IT Support Technician

Hesley Group; New Rossington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading care provider in the UK seeks a 1st Line IT Support professional. You will ensure timely resolution of IT issues, support Microsoft 365 technologies, and maintain high user satisfaction. The role requires proven experience in IT support, excellent problem-solving skills, and a customer-first approach. This position offers ongoing training, 6 weeks holiday, and a commitment to diversity and inclusion in the workplace.

Benefits

6 weeks holiday

Pension scheme

Cycle to work scheme

Access to employee assistance programme

Qualifications

• Experience in a 1st Line IT Support role or similar.
• Strong working knowledge of Microsoft 365 technologies.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Ensure timely resolution of IT issues and maintain user satisfaction.
• Support operation of Microsoft 365 technologies and core IT systems.
• Establish system documentation to support the organisation.

Skills

Problem-solving skills

Communication skills

IT Support experience

Time management

Education

5 GCSEs (including English Language and Maths)

Tools

Microsoft 365

Active Directory

Windows OS

Job description

Responsibilities

• Ensure timely resolution of IT issues and maintain high levels of user satisfaction.
• Support the smooth operation of Microsoft 365 technologies, core IT systems, and hardware.
• Establish system documentation to provide support for the organisation.
• Undertake key IT operational processes in a timely and accurate manner.
• A passion for IT and helping people.
• Strong problem‑solving skills and attention to detail.
• Experience with Microsoft 365 and IT hardware.

Ideal Candidate Will Have

Education

• 5 GCSEs (grades A-C / 9‑4 or equivalent), including English Language and Maths

Experience & Skills

• Proven experience in a 1st Line IT Support role (or similar)
• Strong working knowledge of Microsoft 365 technologies
• Excellent troubleshooting and problem‑solving skills
• Clear and confident communication skills, both written and verbal
• Ability to manage time effectively and prioritise tasks

Technical Knowledge

• Experience with Active Directory, Windows OS, and basic networking principles

Personal Attributes

• A customer‑first mindset with a calm, professional approach under pressure
• Willingness to travel regularly to sites across Yorkshire

Benefits of working for us

• Continuous support and feedback through 1:1 supervision
• 6 weeks holiday
• Ongoing free mandatory and development training days
• Regular promotion opportunities
• Pension scheme
• Cycle to work Scheme
• Black hawk Scheme
• Access to our employee assistance programme, which includes physiotherapy and counselling services

Hesley Group are proud to be a Living Wage Employer, ensuring every one of our colleagues is paid at least the real living wage, reflecting the true cost of living. It's our commitment to fairness, a recognition of skill and a heartfelt thank you to the incredible people who make what we do possible. Diversity, equality and inclusion are a priority for us. We aim for all our colleagues to feel valued and respected, so we're building an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We encourage applications from individuals of all backgrounds and celebrate all forms of diversity, including (but not limited to) ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, socioeconomic status, family or parental status, beliefs and religions. We believe that it's by drawing on different perspectives and experiences that we'll continue to support and offer the best possible care, education and vocational opportunities for young people and adults with learning disabilities.