1st Line IT Support / Helpdesk Analyst

T2P Recruitment Ltd; Uxbridge; On-site; GBP 17,000 - 22,000; Full time

Job summary

T2P Recruitment Ltd is seeking an IT Service Desk / 1st Line Support Analyst on a temporary basis with a view to permanent. You will be the first point of contact for IT queries, delivering friendly, efficient support to users across the organisation.

We welcome candidates with 1st line/Service Desk experience and a good customer-service approach. Essential skills include Windows OS and Office 365 support, basic troubleshooting and ticket logging. Commute to the Uxbridge area required.

Qualifications

• Previous experience in a 1st Line Support, Service Desk or IT Support
• Experience supporting users with Windows operating systems, Microsoft Office 365, general hardware and software issues
• Password and account-related queries
• Basic troubleshooting and incident resolution
• Logging and managing support tickets

Responsibilities

• Provide friendly and effective technical support as the first point of contact
• Assist users across the organisation with IT-related queries and incidents
• Log and track issues to ensure timely resolution

Skills

1st Line Support

Service Desk

IT Support

Education

IT degree

Tools

Microsoft Office 365

Job description

The Company

An established and progressive organisation with a strong reputation as an employer of choice.

The Role

We are looking for an IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent

You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment.

Key Requirements

Previous experience in a 1st Line Support, Service Desk or IT Support

You will ideally have experience supporting users with:

• Windows operating systems
• Microsoft Office 365
• General hardware and software issues
• Password and account-related queries
• Basic troubleshooting and incident resolution
• Logging and managing support tickets

We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we'd be keen to hear from you.

We're also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support.

What's on Offer?

• Temporary position with a view to permanent
• Opportunity to join an established and progressive organisation
• Supportive IT team and working environment
• Competitive rate, with some flexibility depending on experience
• Excellent opportunity to develop your IT support career

You must be available immediately or on short notice to take on a temporary to permanent role

Be able to commute near to the Uxbridge area easily and ideally be a car driver as public transport is limited to the location

if you have not heard within 5 working days unfortunately your application was not successful on this occasion