1st Line IT Support Engineer – Helpdesk & Troubleshooting

COMMS (UK) LTD; Wimborne Minster; On-site; GBP 12,000 - 16,000; Full time

Job summary

COMMS (UK) LTD in Wimborne Minster is offering an apprenticeship opportunity as a 1st Line Service Desk Engineer. You will log, triage and resolve tickets, providing remote and telephone support to client infrastructure and end users.

The role leads to a Level 3 Information Communications Technician qualification through TECHNICAL PROFESSIONALS LIMITED, with training in diagnostic skills and customer service, while meeting SLAs and building client relationships.

Qualifications

• GCSE English and Maths at grade 4/C or higher.
• Willing to undertake Level 3 ICT Technician apprenticeship.
• Good ICT interest and customer service aptitude.

Responsibilities

• Provide 1st line diagnosis and resolution with high first-time fix rate.
• Log all service tickets via telephone, email and portal; escalate as needed.
• Prioritise and manage workload to meet contractual SLAs.
• Act as first point of contact for technical issues raised by clients.
• Maintain clear documentation in the ticketing system and knowledge base.

Skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Logical thinking

Education

GCSE English (4/C)

GCSE Maths (4/C)

Job description

COMMS (UK) LTD in Wimborne Minster is offering an apprenticeship opportunity as a 1st Line Service Desk Engineer. You will log, triage and resolve tickets, providing remote and telephone support to client infrastructure and end users.

The role leads to a Level 3 Information Communications Technician qualification through TECHNICAL PROFESSIONALS LIMITED, with training in diagnostic skills and customer service, while meeting SLAs and building client relationships.