1st Line IT Support Engineer - 4 week project | on - site Redhill

Supportwave; Redhill; On-site; GBP 27,000 - 40,000; Full time

Job summary

Supportwave is seeking a 1st Line IT Support Engineer for an on-site, 4-week project in Redhill/London. You will provide first-line technical support to end users via phone, email and in-person, troubleshoot desktop and hardware issues, and log incidents using IT Service Management processes. A collaborative environment offers hands-on experience.

Preferred experience includes Active Directory, Microsoft 365, and Microsoft Entra ID. English language skills are essential.

Qualifications

• 1st Line Support and Desktop Support experience.

Responsibilities

• Deliver first-line technical support to end users via phone, email and in-person.

Skills

1st Line Support

Desktop Support

Windows

Hardware Support

IT Service Management

English language

Tools

Active Directory

Microsoft 365

Microsoft Entra ID

Job description

1st Line IT Support Engineer - On-site, Full-Time (4-week project), Redhill, London

Deliver first-line technical support to end users via phone, email and in-person. Troubleshoot desktop, hardware and basic software issues, log incidents using IT Service Management processes and maintain accurate support and asset records. This short project offers hands-on experience in a collaborative setting.

Requirements

• 1st Line Support
• Desktop Support
• Windows
• Hardware Support
• IT Service Management
• English language skills

Preferred

• Active Directory
• Microsoft 365
• Microsoft Entra ID

This role is with a leading IT services business trusted by organizations worldwide for reliable technical support solutions.