1st line IT Support Engineer

Rheinmetal; West of England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private Medical cover

25 days holiday + option to buy 5 days

Matched pension

Job summary

Rheinmetall Defence UK (RDUK) is seeking a 1st Line IT Support Engineer to join our Bristol-based team. You will act as the initial contact for IT issues, support the Bristol site IT infrastructure, and occasionally travel to other Rheinmetall locations to assist deployments.

The role requires expertise in Microsoft 365, Windows, Active Directory, Group Policy and Intune, with ITIL/ITSM experience and SC clearance eligibility. A full UK driving licence is essential.

Qualifications

• 1st line IT support experience in a corporate environment.
• Proficient in Microsoft 365, Windows, Active Directory and Group Policy.
• Experience with Cloud environments and Microsoft Intune.
• Eligibility for UK Security Check (SC) clearance to handle sensitive defence data.
• ITIL experience with ServiceNow or similar ITSM platform.
• Full UK driving licence for inter-site travel.

Responsibilities

• Act as the initial contact for IT issues, providing basic troubleshooting and handling escalations.
• Support Bristol site IT infrastructure, servers, hardware and software assets.
• Travel to Rheinmetall Defence UK facilities to support deployments and upgrades.
• Identify bottlenecks and implement modern IT solutions for a growing user base.

Skills

1st line IT support

Windows

Microsoft 365

Active Directory

Group Policy

Intune

Cloud systems

SC clearance eligibility

ITIL

ServiceNow

Tools

ServiceNow

Azure

Entra / Azure

Microsoft Intune

Power Platform

SharePoint

Teams

Exchange Online

Job description

Ref.-Nr.: UK00941Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition BackgroundA vacancy has arisen for a 1st Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Bristol location. The business is seeking an energetic, self-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.Reporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day-to-day IT needs of the business. This strategic role provides the 1st line technical skills required to support this transition and drive the long-term growth of our Information Management & Technology (IM&T) division.The primary location for this role is our Bristol head office, with occasional UK travel required to support our other group sites.Position Responsibilities:Initial Point Of Contact: Act as the initial contact for local IT issues, providing initial troubleshooting and low level fixes, and supporting escalations as required.Bristol Site Support: Help manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Bristol officeCross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.WHAT QUALIFICATIONS YOU SHOULD HAVERequired Experience & QualificationsTechnical Expertise: Strong background operating in 1st line systems administration, or infrastructure support role.Core Technology Stack: Knowledge of Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems and Intune.Vetting & Security: Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Service now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate required business travel between corporate sites.Key Competencies:Help develop and maintain core IT processes and policies which comply with all internal guidelines and security requirements.Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services. Including educating users to comply with these and cyber security rules.Experience managing and supporting:-Applications, Entra / Azure / Microsoft Intune, Power Platform, Automation / Optimisation,Security stack, SharePoint, 365 Environments, Teams, Exchange Online, AI IntegrationService Now.Experience & Educational Requirements:Strong IT Background including demonstratable experience and knowledge within an IT department or MSP. Ideally with corporate IT experience.Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.WHAT WE OFFER YOUAn opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth.A competitive salary, that also includes an annual incentive based on performance in the role25 days holiday and the option to buy a further 5 daysMatched contribution pension schemePrivate Medical coverSalary sacrifice benefits such as cycle to work and EV schemeFlexible working hours and location split between home and officeCONTACT INFORMATIONUK.Rheinmetall.com