3rd line IT Support Engineer

Rheinmetall; Telford; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Private Medical cover

Pension

Cycle to work

EV scheme

Flexible hours

Salary sacrifice

Job summary

Rheinmetall Defence UK in Telford is seeking a proactive 3rd Line IT Support Engineer to join our IM&T team at the Telford facility with occasional UK travel. You will provide high-level technical support, oversee migrations from outsourced vendors, and act as the internal authority for complex incidents.

The role requires experience in 3rd line systems administration, Microsoft 365, Windows AD, Intune, and ITIL processes.

Qualifications

• Experience in a dedicated 3rd line systems administration or infrastructure support role.
• Strong knowledge of Microsoft 365 environments and Windows Active Directory.
• Familiarity with ITIL processes and ITSM tools (ServiceNow or similar).
• Ability to engage stakeholders and manage cross-site support requirements.
• Security awareness and willingness to obtain UK Security Check clearance.

Responsibilities

• Insourcing & transition support to migrate services to internal IM&T team.
• 3rd line escalation to resolve complex incidents and coordinate vendor support.
• Telford site support for core IT infrastructure and assets.
• Cross-site mobility to support deployments and upgrades at other Rheinmetall sites.
• Identify bottlenecks and implement modern IT solutions for a growing user base.

Skills

3rd line support

ITIL

Stakeholder management

Strong communication

Security awareness

Education

IT-related degree or equivalent

Tools

Microsoft 365

Windows Server

Active Directory

Group Policy

Intune

Azure

SharePoint

Exchange Online

Power Platform

ServiceNow

Teams

Job description

Ref.-Nr.: UK00936Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition BackgroundA vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Telford location (RBSL). The business is seeking an energetic, self-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.Reporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day-to-day IT needs of the business. This strategic role provides the critical 3rd line technical skills required to support this transition and drive the long-term growth of our Information Management & Technology (IM&T) division.The primary location for this role is our Telford Manufacturing facility, with occasional UK travel required to support our other RDUK sites.Position Responsibilities:Insourcing & Transition Support: Provide the high-level technical expertise required to successfully migrate services from the outsourced vendor to the internal IM&T team.3rd Line Escalation: Act as the ultimate internal technical authority for resolving complex systems incidents and supporting the escilations to our 3rd party vendors where required.Telford Site Support: Manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Telford Manufacturing facilityCross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.WHAT QUALIFICATIONS YOU SHOULD HAVERequired Experience & QualificationsTechnical Expertise: Strong background operating in a dedicated 3rd line systems administration, or infrastructure support role.Core Technology Stack: Advanced administrative knowledge Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems, Intune.Vetting & Security: Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate required business travel between corporate sites.Key Competencies:Develop and maintain core IT processes and policies which comply with all internal guidelines and security requirements.Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services. Including educating users to comply with these and cyber security rules.Experience managing and supporting to a high standard :-Applications, Entra / Azure / Microsoft Intune, Power Platform, Automation / Optimisation,Security stack, SharePoint, 365 Environments, Teams, Exchange Online, AI IntegrationService Now.Experience & Educational Requirements:Strong IT Background including demonstrable experience of a diverse skillset within an IT department or MSP. Ideally with corporate IT experience.Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.WHAT WE OFFER YOUAn opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth.A competitive salary, that also includes an annual incentive based on performance in the role25 days holiday and the option to buy a further 5 daysMatched contribution pension schemePrivate Medical coverSalary sacrifice benefits such as cycle to work and EV schemeFlexible working hours and location split between home and officeCONTACT [e-mail]