1st Line IT Support Engineer

Hela Brands; Huddersfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate 1st Line IT Support Engineer to join their dynamic team in Huddersfield. This role offers an exciting opportunity to deliver top-notch support to internal users, working with both Windows and Apple operating systems. You will engage directly with users, resolve queries, and contribute to enhancing the IT environment through troubleshooting and service improvements. If you're eager to kick-start your career in IT and thrive in a collaborative atmosphere, this position is perfect for you. Join a company that values your contributions and supports your professional growth!

Qualifications

• Experience with both Apple and Microsoft systems is essential.
• Strong troubleshooting skills for hardware and software support.

Responsibilities

• Deliver first-class IT support to internal customers.
• Troubleshoot issues and assist with system tests and implementations.

Skills

Problem-solving skills

IT support experience

Troubleshooting

Communication skills

Education

Relevant IT certifications

Tools

Microsoft Active Directory

Microsoft 365 Office

Adobe Suite

Job description

Are you passionate about IT and eager to kick-start your career in a dynamic environment? Do you thrive in a fast-paced setting where your problem-solving skills can truly shine? Ready to join a team that values your contributions and supports your growth? We are currently looking for a 1st Line IT Support Engineer to join our busy team in Huddersfield!

As a 1st Line IT Support Engineer, your main responsibility will be to deliver first-class support to our internal customers using both Windows and Apple Operating Systems. You will engage directly with users to resolve queries and help requests via our IT Ticketing System, ensuring adherence to our defined SLAs. Your role will involve troubleshooting issues, maintaining regular communication with colleagues, and identifying opportunities for service improvements. Additionally, you will assist with system tests and help implement new hardware and software solutions to continually enhance our IT environment.

Hours of Work: Full-time, standard hours with flexibility when needed.

1st Line IT Support Engineer Requirements:

• Previous experience in IT support, ideally with a focus on both Apple and Microsoft systems
• Apple & Microsoft Operating System platform - troubleshooting, repairs, upgrades
• Apple & Microsoft hardware support - troubleshooting, repairs, upgrades
• Microsoft Active Directory (ADDC – User account management)
• Microsoft 365 Office (Word, Excel, and Teams), Admin Centre (e.g. Security and Compliance)
• Adobe Suite Support
• Networking for end-users (eg:patching)
• Understanding when to escalate advance cases to the 2nd Line IT Team or IT Manager when you have exhausted your knowledgebase (personal skills and documented shared knowledgebase)

Meet the Organisation: Who We Are and What We Do

At Hela Brands, we are committed to excellence and innovation in the IT landscape. Our dedicated team works tirelessly to provide seamless support and ensure our colleagues can work efficiently and effectively. We believe in fostering a culture of collaboration, empowerment, and continuous improvement to achieve our business goals.

If you think you are suitable for this 1st Line IT Support Engineer role, please apply now! Embrace the chance to embark on an exciting career journey where your contributions are valued, and your growth is fostered.