1st Line IT Support Engineer

Circle Group; Manchester; On-site; GBP 27,000; Full time

Job summary

Join a well-established Microsoft Gold Partner in Manchester as a 1st Line IT Support Engineer. This role offers a starting salary of up to £27K, with opportunities for career progression and funding for Microsoft courses. You will be part of a dynamic remote support team, diagnosing and resolving issues while providing excellent customer service. Enjoy a flexible working schedule and generous annual leave, all within a supportive environment that values internal promotion. If you're passionate about IT and eager to grow your skills, this is the perfect opportunity for you.

Benefits

33 days annual leave

Funding for Microsoft courses

Contributory pension scheme

Flexible working hours

Qualifications

• 1+ year of IT Service Desk support experience, ideally within an MSP.
• Strong knowledge of Active Directory and Office 365 is essential.

Responsibilities

• Diagnosing and resolving customer support issues as part of the remote support team.
• Providing regular updates and feedback to customers on their issues.

Skills

IT Service Desk support experience

Active Directory

Office 365

Group Policy (DNS/DHCP)

Understanding of TCP/IP

Hardware diagnosis

Excellent customer service

Job description

1st Line IT Support Engineer (MSP) - Manchester - £27K (DOE)

A 1st Line IT Support Engineer with strong working knowledge of Active Directory, Office 365, good knowledge of networking technologies and ideally MSP experience is required by a well-established Microsoft Gold Partner in Manchester city centre.

This award-winning MSP is offering plenty of career progression, with access to funding for Microsoft courses and regularly promote internally. Due to continued success and new contract wins, they are now looking for additional technical professionals to increase their capacity and skill sets as they continue to grow.

Key Skills:

• 1+ year of IT Service Desk support experience (ideally within an MSP)
• Active Directory
• Office 365 / Office products
• Group Policy (DNS/DHCP)
• Understanding of TCP/IP
• Hardware diagnosis, troubleshooting
• Excellent customer service providing remote support

Roles and responsibilities:

• Work as part of the remote support team diagnosing, resolving & escalating customer support issues
• Ensure that tickets which are escalated to Field engineers are handed over properly and followed up until completion and to the satisfaction of the customer
• Providing customers with regular feedback and updates on their issues
• Ensure the service desk is kept up to date with progress on outstanding tickets
• Ensure internal documentation is kept up to date

With this opportunity, you will achieve:

• Starting salary up to £27,000 (dependent on experience)
• 33 days annual leave (incl. Bank Holidays)
• Funding for MS courses
• Contributory pension scheme (5% EE, 3% ER)
• Flexible working (08:00-16:30 / 9:30-18:00 week on week off)
• Plus much more

For further details and to apply, please send your up to date CV to [e-mail] for a confidential chat.