1st Line IT Support Engineer

Operations Resources; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

Operations Resources is seeking an IT Support Engineer to visit customer sites around Cambridge, resolving EPOS, network and back-office server issues. The role involves on-site troubleshooting, site visits, and reporting to customers.

You will travel to client sites, maintain equipment records, and arrange follow-up repairs. A full, clean driving licence is required, along with good IT troubleshooting and strong communication skills. The salary is £25,000 per year with £2,000 overtime.

Qualifications

• Good IT troubleshooting skills.
• Strong communication and customer service skills.
• Organised and flexible approach.
• Full, clean driving licence.

Responsibilities

• Investigate and resolve IT problems on-site.
• Write clear reports and keep customers updated.
• Arrange any further repairs or support required.
• Keep equipment records up to date.

Skills

Troubleshooting

Communication

Organisation

Driving licence

Job description

IT Support Engineer

Salary: £25,000 per year + £2,000 in overtime

Location: Cambridge - travel to customer sites required

Hours: Monday to Friday, 8am-5pm, with occasional weekend work

Our client is looking for an IT Support Engineer to visit customer sites and help resolve issues with EPOS equipment, networks and back-office servers.

The role:

• Investigate and resolve IT problems on-site.
• Write clear reports and keep customers updated.
• Arrange any further repairs or support required.
• Keep equipment records up to date.

What you'll need:

• Good IT troubleshooting skills.
• Strong communication and customer service skills.
• An organised and flexible approach.
• A full, clean driving licence.