1st Line IT Support Desk - Remote & Hybrid

Confidential; Waterlooville; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company in Waterlooville. You will be the first point of contact for IT support requests, logging and resolving first-line issues, and keeping customers informed throughout the ticket lifecycle.

The role involves Microsoft 365 administration, joiner/mover/leaver tasks, and hours Monday to Friday with occasional out-of-hours rota and remote work on Tue/Thu, within

Qualifications

• Experience in a 1st Line Service Desk / Helpdesk role.
• Good working knowledge of Microsoft 365 administration and troubleshooting.
• Experience using a ticketing or service management system.
• Strong communication skills with the ability to explain issues clearly to users.
• Calm and professional approach when handling support requests.

Responsibilities

• Act as the first point of contact for IT support requests.
• Logging, updating, and managing tickets within the helpdesk system.
• Troubleshooting and resolving first-line technical issues.
• Providing clear updates to customers throughout the lifecycle of a ticket.
• Supporting user administration and common troubleshooting within Microsoft 365.
• Assisting with joiner, mover and leaver processes.

Skills

Microsoft 365 administration

Ticketing system

Communication skills

Customer service

Job description

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company in Waterlooville. You will be the first point of contact for IT support requests, logging and resolving first-line issues, and keeping customers informed throughout the ticket lifecycle.

The role involves Microsoft 365 administration, joiner/mover/leaver tasks, and hours Monday to Friday with occasional out-of-hours rota and remote work on Tue/Thu, within