1St Line Support Analyst

Apcoa Parking; Uxbridge; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme and employee discount

25 days holiday + 8 bank holidays

Training and development opportunities

Supportive team environment

Job summary

Apcoa Parking in Uxbridge is seeking an IT 1st Line Support Analyst to join the onsite service desk. You will be the first point of contact for IT queries, logging and resolving incidents, and supporting users across Windows 10/11, M365, Exchange, and SharePoint.

This full-time, onsite role operates on a 5/7 rota with shifts from 6:00am to 11:00pm, offering structured hands-on exposure to real-world systems and support processes. Training and development opportunities are available within IT.

Qualifications

• Experience in IT support or service desk roles.
• Basic understanding of Windows operating systems.
• Familiarity with Active Directory user management.
• Networking concepts and troubleshooting basics.
• Strong communication and customer-focused approach.

Responsibilities

• Provide first line IT support via phone, email, and ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Assist users with day-to-day IT issues and basic troubleshooting.
• Assist with Active Directory user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
• Image and deploy devices using Acronis or similar tools.
• Deliver a positive customer experience while meeting SLAs.

Skills

IT support experience

Windows OS

Active Directory

Networking basics

Communication

Organizational skills

Ownership

Problem solving

Tools

Acronis

Microsoft 365

Exchange

SharePoint

Ticketing system

Job description

IT 1st Line Support Analyst

Uxbridge (Onsite) | Full-time | Rotational Shifts | Up to £26,000 per annum

Are you starting out in IT or looking to build hands‑on experience in a busy service desk environment? Do you enjoy helping people, learning new technologies, and developing your technical skills on the job?

We’re looking for an IT 1st Line Support Analyst to join our service desk team based in Uxbridge. This role is ideal for someone early in their IT career who wants structured exposure to real-world systems, users, and support processes.

The role

As part of the service desk, you’ll be the first point of contact for IT queries from internal and external users. You’ll log and resolve common technical issues, escal… and provide a friendly, professional support experience.

This is an onsite role, working 5 days out of 7 on a rota basis, with shifts between 6:00am and 11:00pm (8.5-hour shifts).

What you’ll do

• Provide first line IT support via phone, email, and a ticketing system.
• Log, prioritise, and resolve IT incidents and service requests.
• Support users with day-to-day IT issues (password resets, account access, and basic troubleshooting).
• Assist with Active Directory user administration (accounts, passwords, groups).
• Support Windows 10/11, Microsoft 365, Exchange, and SharePoint environments.
• Troubleshoot basic hardware issues with laptops, desktops, and peripherals.
• Help manage IT assets and stock, including issuing, replacing, and tracking equipment.
• Liaise with suppliers and third‑party support teams for repairs and escalations.
• Assist with project work and new site setups, following clear processes and guidance.
• Image and deploy devices using Acronis or similar tools.
• Deliver a positive customer experience while working to SLAs.

What you’ll bring

• Some experience in an IT support, service desk, or technical support role (including internships, placements, or apprenticeships).
• A genuine interest in IT and eagerness to learn and develop technical skills.
• Basic understanding of Windows operating systems and Microsoft applications.
• Awareness of Active Directory and user account management.
• Basic knowledge of networking concepts (such as connectivity and troubleshooting).
• Strong communication skills and a customer‑focused approach.
• Good organisation skills and the ability to follow processes.
• A proactive attitude and willingness to ask questions and take ownership.

What’s on offer

• Up to £26,000 per annum, depending on experience.
• 25 days holiday + 8 bank holidays.
• Pension scheme and employee discount programme.
• Company Pension.
• Training, mentoring, and clear development opportunities within IT.
• A supportive team environment where learning is encouraged.

Ready to start or grow your IT career?