1st Line IT Support Analyst - Windows, 365 & Networking
Exemplar Health Care
14 days+
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Benefits offered by this job
Job summary
Exemplar Health Care in Sheffield is seeking an IT Service Desk Analyst to provide first-line support for IT queries. You will be responsible for logging incidents, troubleshooting hardware and software issues, and maintaining accurate records. The ideal candidate has at least 2 years of experience in Service Desk support, knowledge of Windows 11, and networking technologies. The role offers good supervision, career prospects, and benefits including 25 days of annual leave and retail discounts.
Qualifications
- Proven 1st line Service Desk support with a minimum of 2 years experience.
- Strong work ethic and self-motivation with the ability to work under pressure.
Responsibilities
- Act as the first point of contact for all IT support queries.
- Log and categorise incidents and service requests accurately.
- Provide first-line troubleshooting for hardware, software, and network issues.
Skills
1st line Service Desk support
Windows 11 and Microsoft 365
Networking technologies TCP/IP, DNS, LAN, WAN, DHCP
Active Directory
Mac OS experience
Education
GCSE’s at Grade C or above in English & Mathematics
Industry Standard computing qualifications such as Microsoft and CompTIA
Tools
Sophos
Draytek
Barracuda
Datto
Manage Engine – Exchange Plus and AD Manager Plus
Job description
Exemplar Health Care in Sheffield is seeking an IT Service Desk Analyst to provide first-line support for IT queries. You will be responsible for logging incidents, troubleshooting hardware and software issues, and maintaining accurate records. The ideal candidate has at least 2 years of experience in Service Desk support, knowledge of Windows 11, and networking technologies. The role offers good supervision, career prospects, and benefits including 25 days of annual leave and retail discounts.
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