1st Line IT Support Engineer – Windows & Office 365

Ashdown Group; Borehamwood; On-site; GBP 28,000 - 32,000; Full time

Job summary

A growing Managed Service Provider in the UK is looking for a 1st Line Support Engineer. This role involves acting as the first point of contact for technical issues for clients and providing support across various technologies including Windows OS and Office 365. The ideal candidate will have previous helpdesk experience and strong communication skills. Expect to handle support tickets and troubleshoot issues while working within a collaborative environment. Salary ranges from £28,000 to £32,000 depending on experience.

Qualifications

• Experience in a 1st Line or Service Desk role.
• Proficient with Windows 10/11 and Microsoft Office 365.
• Knowledge of Intune, Jamf, SharePoint, Teams, and Azure admin.
• Familiar with hosted telephony systems and Windows Server.
• Communication and problem-solving skills.

Responsibilities

• Manage incoming support tickets and queries.
• Provide remote technical support to clients.
• Troubleshoot issues in Windows and Office 365.
• Escalate complex issues to the 2nd Line team.
• Assist with system maintenance and monitoring.

Skills

Customer service

Problem-solving

Technical support knowledge

Communication skills

Tools

Windows 10/11

Microsoft Office 365

Intune

Jamf

SharePoint

Azure admin

Windows Server

Job description

A growing Managed Service Provider in the UK is looking for a 1st Line Support Engineer. This role involves acting as the first point of contact for technical issues for clients and providing support across various technologies including Windows OS and Office 365. The ideal candidate will have previous helpdesk experience and strong communication skills. Expect to handle support tickets and troubleshoot issues while working within a collaborative environment. Salary ranges from £28,000 to £32,000 depending on experience.