IT Service Desk Analyst

Exemplar Health Care; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Retail and lifestyle discounts

Free DBS check

24/7 counselling and support

25 days annual leave allowance plus bank holidays

Blue Light Card eligibility

Job summary

Exemplar Health Care in Sheffield is seeking an IT Service Desk Analyst to provide first-line support for IT queries. You will be responsible for logging incidents, troubleshooting hardware and software issues, and maintaining accurate records. The ideal candidate has at least 2 years of experience in Service Desk support, knowledge of Windows 11, and networking technologies. The role offers good supervision, career prospects, and benefits including 25 days of annual leave and retail discounts.

Qualifications

• Proven 1st line Service Desk support with a minimum of 2 years experience.
• Strong work ethic and self-motivation with the ability to work under pressure.

Responsibilities

• Act as the first point of contact for all IT support queries.
• Log and categorise incidents and service requests accurately.
• Provide first-line troubleshooting for hardware, software, and network issues.

Skills

1st line Service Desk support

Windows 11 and Microsoft 365

Networking technologies TCP/IP, DNS, LAN, WAN, DHCP

Active Directory

Mac OS experience

Education

GCSE’s at Grade C or above in English & Mathematics

Industry Standard computing qualifications such as Microsoft and CompTIA

Tools

Sophos

Draytek

Barracuda

Datto

Manage Engine – Exchange Plus and AD Manager Plus

Job description

Exemplar Health Care Support Centre, Sheffield

IT Service Desk Analyst

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.

About the role

• Act as the first point of contact for all IT support queries
• Answer calls, emails and self‑service tickets promptly
• Log and categorise incidents and service requests accurately
• Provide first‑line troubleshooting for hardware, software and network issues
• Guide users through solutions in a clear and friendly manner
• Escalate complex or unresolved issues to second‑line support
• Maintain detailed and accurate records in the ticketing system
• Set up and configure new user accounts, equipment and basic software
• Support password resets and access requests

About you

• Proven 1st line Service Desk support (minimum 2 years)
• Supporting Windows 11 and Microsoft 365
• Knowledge of Windows Server Operating Systems (2016, 2019)
• Strong work ethic and self‑motivation with the ability to work under pressure
• Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
• Active Directory experience
• Sophos
• Draytek
• Barracuda
• Datto
• Mac OS experience
• Manage Engine – Exchange Plus and AD Manager Plus

Qualifications

• GCSE’s at Grade C or above in English & Mathematics or equivalent
• Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification

What we offer

• Excellent supervision, peer support, learning opportunities and career prospects
• Retail and lifestyle discounts
• Free DBS check
• 24/7 counselling and support
• 25 days annual leave allowance plus bank holidays
• Blue Light Card eligibility

How to apply

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